Bilingual Customer Success Advocate (EN/ES)

Severiano Torres - State Farm Agent; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Company parties

Competitive salary

Flexible schedule

Free snacks

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

Severiano Torres State Farm is seeking a Customer Bilingual Relations Representative to deliver exceptional service in English and Spanish and support community members. You will handle inquiries, coordinate with the agency team, and contribute to growth through effective retention efforts.

We anticipate growth opportunities for driven, sales-minded candidates. Strong communication, empathy, and problem-solving are essential to succeed in this role.

Qualifications

• Bilingual in English and Spanish required.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Fluent English

Fluent Spanish

Customer Service

Communication

Job description

Severiano Torres State Farm is seeking a Customer Bilingual Relations Representative to deliver exceptional service in English and Spanish and support community members. You will handle inquiries, coordinate with the agency team, and contribute to growth through effective retention efforts.

We anticipate growth opportunities for driven, sales-minded candidates. Strong communication, empathy, and problem-solving are essential to succeed in this role.