Spanish-Speaking Relationship Banker

Bank of America Corporation; New York (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a bilingual Spanish Customer Service Associate to engage clients in the lobby, educate and assist with transactions via self-service channels, and maintain accuracy in cash handling.

The role focuses on building relationships, understanding clients' financial priorities, and guiding them to appropriate solutions while following bank policies and regulatory requirements; weekend or extended hours and travel to nearby centers may be required.

Qualifications

• Bilingual Spanish required.
• Strong work ethic with results orientation.
• Collaborates effectively to get things done and build relationships.
• Delivers client experience and educates on self-service banking.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Bilingual Spanish

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a bilingual Spanish Customer Service Associate to engage clients in the lobby, educate and assist with transactions via self-service channels, and maintain accuracy in cash handling.

The role focuses on building relationships, understanding clients' financial priorities, and guiding them to appropriate solutions while following bank policies and regulatory requirements; weekend or extended hours and travel to nearby centers may be required.