Spanish Speaking Online Shopping Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Online Shopping Advisor to support Spanish-speaking customers and provide an exceptional shopping experience across the online journey.

You will assist customers through chat, email, and phone, offering product information, personalized recommendations, and guidance during purchasing and post-purchase inquiries.

Qualifications

• Fluent in Spanish and English with strong written and spoken skills.
• Experience in customer service, preferably in online retail.
• Interest in e-commerce and online shopping trends.
• Good at multitasking and organizing inquiries.
• Proficient in using customer service technology.

Responsibilities

• Assist Spanish-speaking customers via chat, email, and phone with online shopping inquiries.
• Provide detailed product information, tailored recommendations, and guidance during purchasing.
• Address order status, returns, and exchanges professionally.
• Understand customer needs and provide personalized solutions.
• Stay up-to-date with product knowledge, offers, and promotions to give accurate recommendations.
• Maintain precise documentation of customer interactions for follow-up.
• Collaborate with team members to resolve issues and improve service quality.

Skills

Spanish fluency

English fluency

Customer service

E-commerce familiarity

Communication skills

Tools

CRM software

E-commerce platforms

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present an exciting role for a Spanish Speaking Online Shopping Advisor. If you have a passion for customer service and a keen interest in e-commerce, we invite you to apply for this position. As an Online Shopping Advisor, you will support Spanish-speaking customers by providing them with an exceptional shopping experience and assisting them at every step of their online journey.

Responsibilities

• Assist Spanish-speaking customers through multiple channels including chat, email, and phone with their online shopping inquiries.
• Offer detailed product information, tailored recommendations, and guidance during the purchasing process.
• Address inquiries related to order status, returns, and exchanges in a professional manner.
• Understand customer needs and provide personalized solutions to enhance the shopping experience.
• Keep up-to-date with product knowledge, offers, and promotions to give accurate recommendations.
• Maintain precise documentation of customer interactions to ensure thorough follow-up and record-keeping.
• Collaborate closely with team members and departments to resolve issues and improve service quality.

Requirements

• Fluency in Spanish and English, with outstanding verbal and written communication skills.
• Previous experience in customer service, ideally within an online retail or e-commerce setting.
• Strong interest in e-commerce and familiarity with online shopping trends.
• Able to engage customers effectively, providing empathetic and efficient support.
• Proficient in using customer service technology and e-commerce platforms.
• Excellent organizational skills, capable of managing multiple inquiries and tasks.
• A collaborative team player with a cheerful disposition and a commitment to customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...