Italian Speaking Online Shopping Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Airport transfer and hotel)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Online Shopping Advisor to assist Italian-speaking customers online. You will help navigate shopping journeys, answer questions, and drive satisfaction and loyalty.

The role requires strong Italian and English communication, experience in customer support or online retail, and a passion for e-commerce trends. Relocation assistance and comprehensive training are provided.

Qualifications

• Fluent in Italian and English with strong written and verbal skills.
• Experience in customer support or online retail preferred.
• Interest in e-commerce trends and a friendly, solution-oriented approach.
• Proficient with customer support tools and e-commerce platforms.
• Strong multitasking and organizational abilities.

Responsibilities

• Assist Italian-speaking customers via chat, email, and phone with online shopping inquiries and needs.
• Provide product information, recommendations, and support throughout the purchasing process.
• Handle inquiries related to order status, returns, and exchanges efficiently and professionally.
• Identify customer needs and provide personalized solutions to enhance shopping experience.
• Stay updated on product offerings and promotions to provide informed recommendations to customers.
• Document customer interactions accurately to maintain up-to-date records.
• Collaborate with other departments to resolve issues and improve service quality.

Skills

Italian-English fluency

Customer support

E-commerce knowledge

Communication skills

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for an Italian Speaking Online Shopping Advisor. If you are passionate about e-commerce and provide exceptional customer service, this role is perfect for you. As an Online Shopping Advisor, you will help Italian-speaking customers navigate their shopping experience, ensuring satisfaction and fostering loyalty.

Responsibilities

• Assist Italian-speaking customers via chat, email, and phone with their online shopping inquiries and needs.
• Provide product information, recommendations, and support throughout the purchasing process.
• Handle inquiries related to order status, returns, and exchanges efficiently and professionally.
• Identify customer needs and provide personalized solutions to enhance their shopping experience.
• Stay updated on product offerings and promotions to provide informed recommendations to customers.
• Document customer interactions accurately to maintain up-to-date customer records.
• Collaborate with other departments to resolve issues and improve overall service quality.

Requirements

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Prior experience in customer support or online retail environments is preferred.
• A strong interest in e-commerce and knowledge of current trends in online shopping.
• Ability to engage customers warmly while providing effective solutions.
• Proficient in using customer support tools and e-commerce platforms.
• Strong organizational skills, with the ability to multitask and manage a high volume of inquiries.
• Team player with a positive attitude and a commitment to delivering a great customer experience.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...