Spanish-Speaking Onboarding Manager (Contract)

Roofr; Oregon; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

1st week PTO

1 Friday off per month

Company-wide shutdown between Xmas and

Flexible time off

Benefits: 80% US / 100% Canada

RRSP/401k match

Parental Leave

Job summary

Roofr is seeking a Spanish-speaking Onboarding Manager (contract) to lead the critical onboarding window from sign-to-live for net-new Roofr customers across multiple products. You’ll manage a high-volume pipeline with a mix of 1:1 and group training, tailoring sessions to each customer’s workflows and technical familiarity.

You’ll work with cross-functional teams to ensure customers achieve fast value, live success, and a smooth handoff to Customer Success.

Qualifications

• Fluent in Spanish (written and spoken).
• 2+ years in customer onboarding, customer success, or enablement in an SMB, B2B, or SaaS environment.
• Experience working in a fast-paced, high-growth startup environment.
• Strong communication and presentation skills across live calls, video meetings, email, and webinars.
• Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level.
• Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations.
• Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes.
• High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently.

Responsibilities

• Own the full onboarding journey for net-new Roofr customers, from Account Setup to handoff to Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing 1:1 sessions with group training.
• Guide customers through Roofr in a practical, confidence-building way tailored to their workflows and tech experience.
• Drive customers to a clear graduation milestone: live, self-sufficient, ready for handoff.
• Collaborate with Account Setup Team to reflect each customer’s needs and foundation for adoption.
• Deliver engaging live trainings and webinars that drive real adoption, not just familiarity.
• Partner with Sales, Account Management, Retention, Product, and CS to surface friction and ensure clean handoffs.
• Contribute to onboarding playbook design and scalable processes.

Skills

Fluent Spanish

Onboarding experience

Startup experience

Communication skills

Rapport building

Ownership mindset

Detail-oriented

Job description

Roofr is seeking a Spanish-speaking Onboarding Manager (contract) to lead the critical onboarding window from sign-to-live for net-new Roofr customers across multiple products. You’ll manage a high-volume pipeline with a mix of 1:1 and group training, tailoring sessions to each customer’s workflows and technical familiarity.

You’ll work with cross-functional teams to ensure customers achieve fast value, live success, and a smooth handoff to Customer Success.