Onboarding Manager, Bilingual (Spanish)

Roofr; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Roofr is growing its Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr. We onboard hundreds of new customers every month across multiple products.

Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know.

Responsibilities

• Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.
• Guide customers through Roofr in a way that’s practical, confidence‑building, and tailored to their unique business workflows, goals, and level of technical experience.

Job description

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

This position is for an existing vacancy.

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Roofr is growing our Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr.

We onboard hundreds of new customers every month across multiple products. Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know. This role is built for someone who thrives in high-volume environments, believes great onboarding creates the conditions for everything that comes after, and finds real satisfaction in watching a customer go from uncertain to capable.

Your goal is simple: help customers feel the difference Roofr makes in their business as quickly as possible, and make sure getting there doesn't feel overwhelming. We pay attention to two things to know we're on track: how much of what a customer set out to use in Roofr they're actually working with day-to-day, and whether they'd say the onboarding experience genuinely helped them. Those signals tell us where customers are thriving and where we can do better. They're our compass.

What You’ll Do:

• Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.
• Guide customers through Roofr in a way that’s practical, confidence‑building, and tailored to their unique business workflows, goals, and level of technical experience.