Bilingual Onboarding Manager (Spanish): Fast Go-Live

Roofr; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Roofr is growing its Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr. We onboard hundreds of new customers every month across multiple products.

Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know.

Responsibilities

• Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.
• Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.
• Guide customers through Roofr in a way that’s practical, confidence‑building, and tailored to their unique business workflows, goals, and level of technical experience.

Job description

Roofr is growing its Onboarding team, and we're looking for a Spanish-speaking Onboarding Manager to own the most important window in a customer's journey: the moment they sign to the moment they're live, confident, and getting real value from Roofr. We onboard hundreds of new customers every month across multiple products.

Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know.