Spanish-Speaking ECM Intake Specialist (On-Site)

SmartRecruiters, Inc.; Irvine (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer matching

Voluntary Life

Flex-Spending Account Options

Savings

Generous PTO (3 weeks)

6 holidays

Dog-friendly office

Job summary

Care Partners Medicine in Orange County, CA is seeking an ECM Intake Specialist to onboard clients into CalAIM and Enhanced Care Management programs. This on-site role focuses on compassionate outreach, eligibility screening, scheduling, and seamless handoffs to Lead Care Managers.

You’ll collaborate with healthcare partners, document interactions, and maintain accurate records while supporting a Monday–Friday schedule.

Qualifications

• Fluent in Spanish is required.
• A high school diploma or GED (bonus points for an associate or bachelor’s degree!).
• Experience in healthcare or customer service is great—but we welcome new grads!
• Exceptional communication skills—you listen with empathy and speak with confidence.
• Proactive, organized, and ready to juggle tasks like a pro.
• A team player with a positive, can-do attitude.
• Tech-savvy with scheduling tools and MS Office (Excel, Word, Outlook).

Responsibilities

• Master the Care Partners brand and service offerings.
• Become an expert in California’s Medi-Cal programs like CalAIM and ECM.
• Use your expertise to educate prospective clients and qualify them for services.
• Partner with community organizations and field inquiries about our programs.
• Ensure seamless onboarding for eligible clients by handling screenings, authorizations, and scheduling.
• Work closely with Lead Care Managers to guarantee a smooth handoff and successful start/end of services.
• Field inbound/outbound calls.
• Maintain impeccable records and contribute to growth by tracking call volume and outreach efforts, and other duties as assigned.

Skills

Spanish language

Communication

Organization

Teamwork

Tech-savvy

Scheduling tools

MS Office

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Office (Excel, Word, Outlook)

Scheduling tools

Job description

Care Partners Medicine in Orange County, CA is seeking an ECM Intake Specialist to onboard clients into CalAIM and Enhanced Care Management programs. This on-site role focuses on compassionate outreach, eligibility screening, scheduling, and seamless handoffs to Lead Care Managers.

You’ll collaborate with healthcare partners, document interactions, and maintain accurate records while supporting a Monday–Friday schedule.