Intake Specialist - Enhanced Care Management

SmartRecruiters, Inc.; Irvine (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer matching

Voluntary Life

Flex-Spending Account Options

Savings

Generous PTO (3 weeks)

6 holidays

Dog-friendly office

Job summary

Care Partners Medicine in Orange County, CA is seeking an ECM Intake Specialist to onboard clients into CalAIM and Enhanced Care Management programs. This on-site role focuses on compassionate outreach, eligibility screening, scheduling, and seamless handoffs to Lead Care Managers.

You’ll collaborate with healthcare partners, document interactions, and maintain accurate records while supporting a Monday–Friday schedule.

Qualifications

• Fluent in Spanish is required.
• A high school diploma or GED (bonus points for an associate or bachelor’s degree!).
• Experience in healthcare or customer service is great—but we welcome new grads!
• Exceptional communication skills—you listen with empathy and speak with confidence.
• Proactive, organized, and ready to juggle tasks like a pro.
• A team player with a positive, can-do attitude.
• Tech-savvy with scheduling tools and MS Office (Excel, Word, Outlook).

Responsibilities

• Master the Care Partners brand and service offerings.
• Become an expert in California’s Medi-Cal programs like CalAIM and ECM.
• Use your expertise to educate prospective clients and qualify them for services.
• Partner with community organizations and field inquiries about our programs.
• Ensure seamless onboarding for eligible clients by handling screenings, authorizations, and scheduling.
• Work closely with Lead Care Managers to guarantee a smooth handoff and successful start/end of services.
• Field inbound/outbound calls.
• Maintain impeccable records and contribute to growth by tracking call volume and outreach efforts, and other duties as assigned.

Skills

Spanish language

Communication

Organization

Teamwork

Tech-savvy

Scheduling tools

MS Office

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Office (Excel, Word, Outlook)

Scheduling tools

Job description

Intake Specialist - Enhanced Care Management

• Full-time

ECM Intake Specialist- Benefits

• Compensation:Starting at $25/hr (Negotiable, based on experience)
• Type: Full-Time,ON-SITE
• Schedule: Monday - Friday; 8:00 am-5 pm
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (3 weeks) and encouragement to USE IT!
• 6 holidays
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth.
• Open Doors, Open Minds: Transparent leadership that listens and values your voice.
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first.
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!).

About Us:

Welcome to Care Partners Medicine, where making a difference in people’s lives through love, compassion and empathy, is our everyday mission. Based in beautiful Orange County, CA, we’re a multi-faceted healthcare organization focused on providing essential care to our community’s most vulnerable populations.

As part of our Enhanced Care Management division, you’ll connect people to vital social services and resources, playing a critical role in growing programs like CalAIM and ECM. If you’re ready to be a champion for compassionate care and leave a lasting impact, this role is for you!

ECM Intake Specialist Requirements:

EDUCATION AND EXPERIENCE

• Fluent in Spanish is required
• A high school diploma or GED (bonus points for an associate or bachelor’s degree!).
• Experience in healthcare or customer service is great—but we welcome new grads!
• Exceptional communication skills—you listen with empathy and speak with confidence.
• Proactive, organized, and ready to juggle tasks like a pro.
• A team player with a positive, can-do attitude.
• Tech-savvy with scheduling tools and MS Office (Excel, Word, Outlook).

Essential Functions:

As our ECM Intake Specialist, you’ll be a key player in helping us onboard clients into programs that change lives. Here’s a peek at your day-to-day:

• Master the Care Partners brand and service offerings.
• Become an expert in California’s Medi-Cal programs like CalAIM and ECM.
• Use your expertise to educate prospective clients and qualify them for services.
• Partner with community organizations and field inquiries about our programs.
• Ensure seamless onboarding for eligible clients by handling screenings, authorizations, and scheduling.
• Work closely with Lead Care Managers to guarantee a smooth handoff and successful start/end of services.
• Field inbound/outbound calls.
• Maintain impeccable records and contribute to growth by tracking call volume and outreach efforts, and other duties as assigned.

All your information will be kept confidential according to EEO guidelines.

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