Bilingual Korean Customer Support Specialist with Growth

Brio Water Technology; Glendale (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

Job summary

Brio Water Technology is seeking a Korean-speaking Customer Service Representative to thrive in a fast-paced, high-volume call center environment. The role involves assisting customers with troubleshooting, setup, and issue resolution while managing claims and escalations.

The ideal candidate will be detail-oriented, energetic, and capable of handling a high volume of interactions, with opportunities for career growth within Brio.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Familiarity with e-commerce customers is a plus.
• Comfortable multitasking and managing multiple priorities.

Responsibilities

• Handle high-volume inbound calls and provide timely, professional support.
• Assist customers with product setup, troubleshooting, and technical guidance.
• Process claims, replacements, and warranty-related requests.
• Resolve customer concerns with a strong focus on customer satisfaction.

Skills

Fluent in Korean and English

Detail-oriented

Effective communication

Problem-solving

Customer service

Multitasking

Tools

Salesforce

ERP systems (Sage preferred)

Excel

Word

Outlook

Job description

Brio Water Technology is seeking a Korean-speaking Customer Service Representative to thrive in a fast-paced, high-volume call center environment. The role involves assisting customers with troubleshooting, setup, and issue resolution while managing claims and escalations.

The ideal candidate will be detail-oriented, energetic, and capable of handling a high volume of interactions, with opportunities for career growth within Brio.