Spanish-Speaking Customer Success Agent

Primal Storm; United States; Remote; USD 5,500 - 8,300; Part time

Benefits offered by this job

Performance bonuses

Paid trial

Long-term growth

Job summary

Primal Storm is seeking a reliable, Spanish-speaking Customer Success Agent to support customers globally in both Spanish and English. This remote, part-time role features rotating shifts, including some evenings and weekends, with a starting rate of $5 per hour and performance bonuses.

You’ll handle inquiries across email, live chat, and social media, assist with orders and subscriptions, and help reduce cancellations.

Qualifications

• Fluent Spanish (C1/C2) or equivalent with excellent written communication.
• Professional English (B2+) for internal communication.
• At least one year of customer support experience, preferably in DTC/subscription brands.

Responsibilities

• Handle customer inquiries in Spanish and English via email, live chat, and social media.
• Assist customers with orders, shipping, returns, refunds, subscriptions, and complaints.
• Help retain subscribers by addressing concerns and reducing avoidable cancellations.
• Follow SOPs and brand guidelines; use sound judgment to resolve issues.
• Escalate complex cases, maintain accurate records, and encourage positive reviews.

Skills

Spanish

English

Customer support

Written communication

Job description

Flexible Part-Time - Rotating Shifts - Remote - $5/hour + Performance Bonuses

We are a fast-growing DTC supplement brand providing 24/7 support to subscription customers worldwide.

We are looking for a reliable, customer-focused Spanish-Speaking Customer Success Agent who can confidently support customers in both Spanish and English.

This is a flexible part-time role with rotating shifts based on team coverage needs. Availability may include evenings, nights, and weekends.

Every conversation matters. Every issue you resolve protects the customer relationship and strengthens the brand.

• Handle customer inquiries in Spanish and English through email, live chat, and social media.
• Support customers with orders, shipping, returns, refunds, subscriptions, and complaints.
• Help retain subscribers by understanding their concerns and preventing avoidable cancellations.
• Follow SOPs and brand guidelines while using good judgment to find the right solution.
• Escalate complex cases, maintain accurate records, and encourage satisfied customers to share genuine reviews.

What We're Looking For

• Fluent Spanish (C1/C2 or equivalent) with excellent written communication skills.
• Professional English (B2 or higher) for internal communication and customer support.
• At least one year of customer support experience. Experience with DTC, subscription, or supplement brands is a plus.
• Clear, friendly, and professional written English.
• Reliable availability for agreed rotating shifts, including some nights and weekends.
• Flexibility to adjust working hours based on customer-support coverage needs.
• Stable internet, a backup connection, and a quiet workspace.
• A calm and proactive problem-solver who takes ownership, communicates clearly under pressure, and looks beyond the customer's initial request to understand what they really need.

You’ll Be a Strong Fit If You

You communicate naturally and professionally in Spanish and English, take responsibility for your work, and genuinely care about customer experience. You follow processes but also know how to think beyond a scripted answer. You stay calm during busy periods, communicate clearly, and work independently without constant supervision.

This Role Is Not for You If You

This role is not for you if you cannot confidently communicate in Spanish, reliably cover agreed shifts (including nights and weekends), or follow processes with clear written communication. You may also struggle in this role if you need constant supervision, lack ownership, or become unresponsive during busy periods.

• Flexible part-time schedule: Rotating shifts based on 24/7 coverage needs, including some nights and weekends, with shifts agreed in advance.
• Starting rate: $5 per hour.
• Performance bonuses: Additional rewards based on individual and team results.
• Paid trial: Opportunity to continue in a long-term part-time role after successfully completing the trial.
• Long-term growth: Build your career with a fast-growing international eCommerce brand, with the potential for increased hours and responsibilities.