Spanish Bilingual CS/Retention Agent (Fully Remote) - Hourly Rate plus Commissions & Incentives

Everything Virtual Assistant (EVA); New York (NY); On-site; USD 7,000 - 10,000; Full time

Benefits offered by this job

Permanent work-from-home

Independent Contractor Agreement

Paid training program

Weekly pay via Wise

Paid U.S. holidays

Job summary

Everything Virtual Assistant (EVA) is seeking Spanish bilingual Customer Service/Retention Specialists for a permanent work-from-home role supporting vitamins and nutritional supplements. You will help retain customers, educate on products, and implement retention strategies to grow loyalty and revenue.

The role requires 2–3 years in customer service or retention, superior communication, and strong computer skills. Compensation includes a base plus commissions, with weekly pay in USD.

Qualifications

• 2–3 years of experience in customer service, sales, or retention.
• Excellent interpersonal, written, verbal, and active listening skills.
• Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs.
• Detail-oriented, adaptable, and flexible in a changing environment.

Responsibilities

• Engage with customers professionally, courteously, and energetically, addressing inquiries and requests.
• Educate customers on products and their benefits, providing tailored information.
• Apply skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue.
• Creatively customize offers according to each customer’s needs.

Skills

Spanish bilingual communication

Customer service experience

Retention strategies

Typing 30+ WPM

Independent work

Team collaboration

Job description

Overview

Spanish Bilingual Customer Service/Retention (Permanent WFH) - Vitamins and Nutritional Supplements. Our client is a leading global provider of vitamins and nutritional supplements with over 25 years of experience, proudly serving over 3 million customers worldwide. They are seeking Customer Service/Retention Specialists to join their team, support customers, enhance loyalty, and help retain the core client base.

Seize this opportunity to be part of an organization that values healthy living and is committed to improving human well-being and fitness.

Responsibilities

• Engage with customers professionally, courteously, and energetically, addressing inquiries and requests.
• Educate customers on products and their benefits, providing tailored information.
• Apply skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue.
• Creatively customize offers according to each customer’s needs.

Skills and Competencies

• 2–3 years of experience in customer service, sales, or retention.
• Excellent interpersonal, written, verbal, and active listening skills.
• Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs.
• Detail-oriented, adaptable, and flexible in a changing environment.
• Empathetic, diplomatic, and able to exercise sound judgment.
• Positive, personable, and genuinely interested in others’ well-being.
• Comfortable in a fast-paced, inbound call center environment.
• Adept at multitasking, prioritizing, and problem-solving.
• Reliable, committed, and receptive to coaching and feedback.
• Driven, patient, and able to work independently or as part of a team.
• Focused on achieving monthly goals and delivering excellent customer service.
• Skilled at resolving billing issues and explaining procedures.

Minimum Technical Requirements

• A desktop or laptop with Windows 10 Version 21H1 or higher, at least 8 GB RAM, and a 9th Gen Intel Core i3 or comparable AMD processor.
• A dedicated Ethernet or LAN connection for stable internet access.
• High-speed internet with a minimum of 100 Mbps, preferably Fiber (or willing to upgrade to 100 Mbps).
• A noise-cancelling headset with a microphone for clear audio communication.
• A quiet, dedicated workspace free from interruptions.
• Up-to-date antivirus and security software to protect sensitive information.
• A webcam for video meetings.
• Access to a reliable power source and backup for uninterrupted work.

Additional Information

• Permanent work-from-home, remote role
• Independent Contractor Agreement
• Full-time, 40 hours per week
• Starts ASAP
• Paid training program (earn while you learn)
• Supportive mentoring and coaching
• Welcoming, rewarding environment
• $5–$7 USD base pay plus commissions and bonus structure
• Weekly pay via Wise
• Paid U.S. public holidays