Customer Care & Client Support on Sales (Spanish-Speaking – Remote, U.S.)

HirePath Network; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work arrangement

Training & development

Growth opportunities

Collaborative environment

Job summary

HirePath Network seeks a Spanish-speaking Customer Care & Client Support on Sales to join our growing team serving the Latino community. This role blends customer support, personalized assistance, and sales-related activities to deliver an exceptional experience while supporting business growth.

You will manage inbound communications, provide consultative sales support, document interactions in CRM, and help with retention and account growth.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–2 years of experience in customer service, sales, support or customer success roles.
• Fluency in Spanish is required; English proficiency is a plus but not mandatory.
• Strong verbal and written communication skills.
• Ability to handle objections and challenging situations professionally.

Responsibilities

• Manage inbound customer communications via phone, email, and other channels to address questions and concerns.
• Provide personalized customer support and consultative sales assistance, identifying needs and recommending products or services.
• Support customer retention and identify opportunities for sales and account growth.
• Maintain up-to-date knowledge of products and services and provide accurate information.
• Document all interactions in the CRM system to support collaboration and long-term relationships.
• Meet service quality standards and contribute to team performance goals.

Skills

Spanish language proficiency

Customer service

Sales support

Communication skills

CRM familiarity

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Spanish job description below
We are seeking a Spanish-speaking Customer Care & Client Support on Sales to join our growing team serving the Latino community. This role combines customer support, personalized assistance, and sales-related activities, with the goal of delivering an exceptional customer experience while supporting business growth.
The ideal candidate is customer-focused, an effective communicator, and proactive in identifying customer needs, offering solutions, and building long-term relationships through high-quality service and consultative sales support.

Work Arrangement

• Remote (within the United States)
• Hybrid option available based on location and team needs

Responsibilities

• Manage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.
• Provide personalized customer support and consultative sales assistance , identifying customer needs and recommending appropriate products or services.
• Support customer retention efforts while identifying opportunities to assist with sales and account growth.
• Maintain up-to-date knowledge of products and services, serving as a reliable resource to ensure accurate and strategic information is provided.
• Accurately document all customer interactions and activities in the CRM system to support collaboration and long-term relationship management.
• Meet established service quality standards and contribute to individual and team performance goals.

Requirements

• Bachelor’s degree or equivalent work experience.
• Legal authorization to work in the United States.
• Must reside within the United States.
• Fluency in Spanish is required; English proficiency is a plus but not mandatory.
• 1–2 years of experience in customer service, sales, support, or customer success roles.
• Strong verbal and written communication skills.
• Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.
• Results-oriented mindset with an interest in sales support and growth opportunities.
• Strong time management, organization, and prioritization skills.
• Familiarity with CRM systems is preferred.
• Willingness to receive training and continuously develop professionally.

What We Offer

• Flexible work arrangement.
• Comprehensive training and ongoing professional development.
• Growth opportunities within a rapidly expanding organization.
• Collaborative, professional, and results-driven work environment.

Especialista en Atención al Cliente y Soporte en Ventas – Español (Remoto, EE. UU.)

Modalidad de trabajo

• Remoto (dentro de Estados Unidos)
• Opción híbrida disponible según ubicación y necesidades del equipo

Responsabilidades

• Gestionar las comunicaciones entrantes de clientes, atendiendo llamadas, correos electrónicos y otros canales para resolver preguntas, solicitudes e incidencias.
• Brindar asesoría personalizada , identificando necesidades del cliente y presentando soluciones, productos o servicios adecuados , apoyando tanto el servicio como el proceso de ventas.
• Dar seguimiento a clientes actuales y potenciales, contribuyendo a la retención, satisfacción y oportunidades de venta.
• Mantener un conocimiento actualizado de los productos y servicios, actuando como punto de referencia para ofrecer información precisa, clara y estratégica.
• Registrar y documentar todas las interacciones en el sistema CRM para asegurar un seguimiento adecuado y facilitar la colaboración entre equipos.
• Cumplir con estándares de calidad, servicio y objetivos establecidos por la organización.

Requisitos

• Licenciatura (Bachelor’s degree) o experiencia laboral equivalente.
• Documentación legal para trabajar en Estados Unidos.
• Residir dentro de Estados Unidos.
• Dominio del idioma español; el inglés no es obligatorio, pero se considera un plus.
• De 1 a 2 años de experiencia en servicio al cliente, ventas, soporte o éxito del cliente.
• Excelentes habilidades de comunicación verbal y escrita.
• Capacidad para manejar objeciones, quejas y situaciones desafiantes con soluciones efectivas y actitud profesional.
• Enfoque en resultados, con interés en apoyar procesos de ventas y crecimiento.
• Buena gestión del tiempo y habilidades de organización y priorización.
• Familiaridad con sistemas CRM (deseable).
• Disposición para recibir entrenamiento y desarrollarse profesionalmente.

Lo que ofrecemos

• Modalidad de trabajo flexible.
• Entrenamiento inicial y desarrollo profesional continuo.
• Oportunidades reales de crecimiento dentro de un equipo en expansión.
• Ambiente de trabajo colaborativo, profesional y orientado a resultados.