Customer Service Representative | Remote | LATAM Only | 89012

Remote Talent LATAM; United States; Remote; USD 13,000 - 16,000; Full time

Benefits offered by this job

Fully Remote

PTO and sick days after 3 months

Potential for compensation growth

Independent Contractor

Job summary

Remote Talent LATAM is seeking a Customer Service Representative for a fully remote role serving U.S. clients. The position handles inbound/outbound calls, lead follow-ups, appointment scheduling, and multi-channel communication (phone, text, email).

Ideal candidates are organized, reliable, and capable of thriving in a fast-paced environment, with a friendly, neighborly communication style. English proficiency is essential, and a flexible schedule is required.

Qualifications

• 2+ years in customer service, call center, sales, or similar.
• Strong spoken and written English communication.
• Comfortable handling inbound and outbound calls.
• Strong organization and attention to detail.
• Positive, personable communication style.
• Reliable and able to work independently.
• Flexible schedule.

Responsibilities

• Handle inbound and outbound customer calls and follow up with leads.
• Respond to inquiries via phone, text, and email.
• Schedule assessment appointments and maintain customer data in CRM.
• Document calls, follow-ups, tasks and lead statuses in CRM.
• Follow booking guidelines and connect center procedures.
• Escalate issues to appropriate teams when needed.
• Assist with social media comments and Google reviews during downtime.

Skills

Customer service

English proficiency

Remote work

Organizational skills

Independent worker

Tools

HubSpot CRM

Job description

About us:

At Remote Talent LATAM, we connect top Latin American talent with leading companies. We guide businesses and candidates through every step of the hiring process, ensuring the perfect match in skills, culture, and goals. While we’re not direct employers, we act as a trusted partner, bridging the gap between exceptional talent and growing opportunities.

About the Client

Our client is a growing U.S.-based company specializing in wood repair, restoration, and preservation services for residential properties.

They operate through a network of local franchise locations across the U.S. and are focused on providing homeowners with high-quality solutions to repair and preserve existing wood rather than replace it.

They are looking for a reliable and personable Customer Service Representative to join their centralized Connect Center and help support both customers and franchise locations.

About the Role

We are looking for a Customer Service Representative to handle inbound and outbound calls, follow up with leads, schedule appointments, and communicate with customers through phone, text, and email.

This role is ideal for someone who enjoys talking to people, stays organized, follows through on tasks, and can work efficiently in a fast-paced environment. The client values a natural communication style and wants someone who feels more like a helpful neighbor than someone simply reading from a script.

Key Responsibilities

• Handle inbound and outbound customer calls and follow up with submitted leads.
• Respond to customer inquiries through phone, text, and email.
• Follow up with new leads and existing opportunities.
• Schedule assessment appointments and maintain accurate customer information.
• Document calls, follow-ups, tasks, and lead statuses in the CRM.
• Follow established booking, territory, and Connect Center guidelines.
• Escalate customer, franchise, or system-related issues when needed.
• Support additional Connect Center tasks during downtime, including social media comments, Google reviews, and other customer-facing activities.

Requirements

• 2+ years of customer service, call center, sales, or similar experience.
• Strong spoken and written English communication skills.
• Comfortable handling inbound and outbound calls.
• Strong organization, follow-through, and attention to detail.
• Positive attitude and natural, personable communication style.
• Adaptable, reliable, and comfortable working independently.
• Comfortable with a flexible schedule.

Nice to Have

• Experience with HubSpot or a similar CRM.
• Experience with appointment scheduling or lead follow-up.
• Sales or lead-generation experience.
• Experience supporting U.S.-based customers.
• Bilingual English/Spanish.

Benefits

• Salary: $1,300 USD/month
• Full-Time Position
• Schedule: Monday–Saturday 7:00 AM–7:00 PM Central Time, with individual shifts scheduled within that window based on coverage needs.
• Fully Remote
• PTO and sick days after 3 months
• Potential for compensation growth as the role evolves
• Independent Contractor

Eligibility Criteria

Applications from candidates outside LATAM will not be considered.
Resumes must be submitted in English.
Applications that do not meet these criteria will be automatically rejected.