Bilingual Spanish Relationship Banker – Client Advocate

Bank of America; Greenbelt (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in the United States is hiring for a client-focused specialist to engage customers in the lobby and assist with transactions using self-service options such as mobile banking, online banking, or ATM.

You will accurately process cash transactions and conduct in-depth conversations to understand each client's financial goals, then connect them to appropriate banking solutions. This role requires bilingual Spanish, strong communication, and a commitment to service excellence.

Qualifications

• Bilingual Spanish required (fluent verbal and written).
• Strong work ethic and results-focused.
• Excellent interpersonal and relationship-building skills.
• Ability to learn and adapt to new technology platforms.
• Experience in cash handling and banking transactions.
• Willing to work weekends and extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Spanish

Cash handling

Customer service

Sales

Adaptability

Time management

Self-motivation

Education

High School Diploma

Business degree (Associate/Bachelor)

Job description

Bank of America in the United States is hiring for a client-focused specialist to engage customers in the lobby and assist with transactions using self-service options such as mobile banking, online banking, or ATM.

You will accurately process cash transactions and conduct in-depth conversations to understand each client's financial goals, then connect them to appropriate banking solutions. This role requires bilingual Spanish, strong communication, and a commitment to service excellence.