Spanish or Arabic Bilingual CSR in Mokena paying $20/hr.

Express Employment Professionals; Mokena (IL); In loco; USD 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits

Commission

Raises at hire

Descrizione del lavoro

Express Employment International (US) in Mokena, IL seeks a bilingual Customer Service & Account Manager to maintain dealer and designer relationships, assist with product selections, and manage orders. You will handle payments, review accounts, and communicate with clients via phone and email.

Prior CS and account mgmt experience and a bilingual (English/Spanish) proficiency are required. The role emphasizes deadlines, accuracy, and excellent service; training and events are part of the job.

Competenze

• Must be bilingual in English and Spanish.
• Experience in customer service and account management.
• Resume and interview required.

Mansioni

• Maintain relationships with dealers, contractors and designers.
• Assist customers in selecting products and processing orders.
• Enter orders accurately and ensure customer satisfaction.
• Handle payments and review customers' accounts.
• Communicate clearly via phones and emails.
• Read kitchen and bathroom layouts to obtain cabinet codes.
• Attend training classes and networking events as needed.
• Bring back old customers and attract potential new ones.

Conoscenze

Bilingual EN/ES

Customer Service

Account Management

Strumenti

CRM software

Descrizione del lavoro

A manufacturing wholesale company, located in Mokena, IL seeking a Bilingual (English & Spanish) Customer Service & Account Manager starting RANGE $19-$20. For more information visit expresspros.com/mattesonil

Hiring Immediately

Benefits, Commission, Raises at hire on. DEDICATED HARD WORKING INDIVIDUALS NEEDED!

This position will be responsible for maintaining relationshipswith all existing and new dealers, contractors and designers.

• Maintain thorough knowledge of all cabinet lines offered through, including but not limited to product specifications, standard operating procedures, prices, promotions, and other info as required.
• Inspect showroom daily and make sure showroom stays organized and safe.
• Provide quick, friendly and professional customer service to walk-in customers.
• Communicate clearly, promptly, and friendly via phones and emails.
• Assist clients to choose products to meet their needs.
• Read and analyze kitchen & bathroom layouts, get codes of cabinets from the layouts.
• Enter orders into systems and make sure order is completed to customer's satisfaction.
• Collect payments from customers. Review customers' accounts regularly.
• Recognize parts codes & sizes. Assist customers with returns and replacements.
• Obtain customer feedback and complaints, provide solutions to solve the problems in a timely and professional manner.
• Maintain and organize customer files and records.
• Make phone calls or emails to bring old customers back. Attract potential customers by providing products and service information.
• Report customer needs and request to management, recommend potential products and services. Assist manager with report generation and special projects.
• Attend all training classes and networking events as needed. Assist with event preparation and implementation
• Other duties as assigned
• Bilingual English & Spanish
• Resume and interview required