Spanish Health Care Customer Service Representative

TEKsystems; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business and technology services is seeking a Spanish Health Care Customer Service Representative in Austin. The role involves managing inbound and outbound calls related to health insurance, assisting customers with enrollment, and maintaining accurate records. This entry-level position offers a competitive hourly pay of $20 and various benefits, including medical, dental, and 401(k).

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability

HSA

Transportation Benefits

Employee Assistance

PTO

Qualifications

• Experience in health plan, managed care, or call center roles preferred.
• 1-2 years in insurance sales or enrollment sales is highly desirable.

Responsibilities

• Handle inbound and outbound calls to assist customers with health insurance inquiries.
• Document all customer interactions thoroughly.
• Assist customers in the enrollment process.

Skills

Customer Service

Sales Techniques

Bilingual Skills

Job description

Spanish Health Care Customer Service Representative

Location: United States, Texas, Austin

Description

The representative will mainly handle inbound calls to process PCP Change Requests, send member ID cards, explain how members can log into the portal, and update member demographics. Reporting to the Manager of Business Development, the Call Center Representative is responsible for managing a high volume of inbound and outbound calls related to health insurance, following call center scripts, identifying customer needs, clarifying information, assisting with enrollment using sales techniques, and maintaining records of interactions and outcomes to meet team and individual targets.

Essential Duties:

• Respond to customer inquiries via inbound and outbound calls.
• Access and interpret customer accounts and provider data to provide accurate answers.
• Assist customers in the enrollment process using sales techniques.
• Document all customer interactions thoroughly.
• Maintain and report issues with communication equipment.
• Complete assigned projects to support sales and organizational goals.
• Adhere to quality and production standards.
• Protect customer privacy and company proprietary information.
• Maintain a regular and predictable work schedule.

Skills & Qualifications:

• Experience in health plan, managed care, health insurance, call center, inbound/outbound sales, or enrollment sales.
• 1-2 years in insurance sales, managed care, or call center roles preferred. Experience with Marketplace enrollment is highly desirable.
• Bilingual skills are a plus but not required.

Experience Level: Entry Level

Pay and Benefits:

The hourly pay is $20.00. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more, subject to eligibility and change.

Workplace Type: Fully remote

Application Deadline: May 23, 2025

About TEKsystems: We are a leading provider of business and technology services, working with numerous Fortune 500 companies globally. We are committed to diversity and equal opportunity employment.