Bilingual Spanish/ English Insurance Customer Service Representative

Foundever; Pennsylvania; Remote; USD 32,000 - 35,000; Full time

Job summary

Foundever is seeking a Bilingual Spanish/English Insurance Customer Service Representative to join their remote team. The role requires exceptional customer service skills and fluency in both languages. Enjoy competitive pay and comprehensive benefits while supporting one of the largest insurance providers in the U.S.

Benefits

Competitive pay: $16/hour

Flexible remote work

401(k) benefits

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Bonuses

Career growth opportunities

Qualifications

• Fluent in English and Spanish.
• Preferred 6 months to 1 year of relevant experience.

Responsibilities

• Provide support to customers in English and Spanish.
• Maintain a distraction-free workspace during training and work hours.

Skills

Exceptional customer service skills

Reliability and dependability

Critical thinking

Empathy

Service-oriented attitude

Strong organizational skills

Ability to navigate system tools effectively

Education

High school diploma or GED

Job description

Bilingual Spanish/English Insurance Customer Service Representative

Join our team at Foundever as a Bilingual Spanish/English Insurance Customer Service Representative. We are seeking dedicated individuals to support one of the largest insurance providers in the U.S., with no cold calling involved. This is a remote, full-time position with paid training.

Location: Pennsylvania (Remote)

About Foundever

Foundever is a global leader in customer experience (CX) with 170,000 associates worldwide. We support over 750 brands, handling more than 9 million customer conversations daily in 60+ languages across 45 countries. Our innovative CX solutions and technology enable companies of all sizes to enhance their customer service.

Job Overview

As a Bilingual Customer Service Representative, you will provide support to customers in English and Spanish. A distraction-free workspace is essential during training and work hours, and household noise should be minimized.

Why Join Us

• Competitive pay: $16/hour
• Flexible remote work with weekend shifts as needed
• Comprehensive benefits including 401(k), health, dental, vision, disability insurance, paid time off, bonuses, and career growth opportunities

Qualifications

• Fluent in English and Spanish
• Reside in Pennsylvania
• At least 18 years old
• High school diploma or GED
• Preferred 6 months to 1 year of relevant experience
• Open availability during operating hours

Key Skills

• Exceptional customer service skills
• Reliability and dependability
• Critical thinking and empathy
• Service-oriented attitude
• Strong organizational skills
• Ability to navigate system tools effectively

Home Setup Requirements

• Equipment: Company ships necessary equipment, including a headset
• Internet: Hardwired high-speed internet connection required (no wireless or 5G)
• Work Environment: Quiet, distraction-free space; webcam required during training and work hours; cannot be a primary caregiver during shifts
• Device: Personal computer or tablet (excluding Kindle Fire); cell phones not permitted during training

Additional Information

We support military families and value veterans' skills. Foundever is an equal opportunity employer dedicated to creating an inclusive environment.