Healthcare Customer Service Representative - Remote

Teleperformance; Ohio; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading global business services company is seeking customer service representatives in Ohio. This role involves handling inquiries through various channels and requires strong communication and problem-solving skills. Join a supportive environment that values employee well-being and fosters career growth.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k, and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• 6 months customer service experience preferred.
• Must be over 18 years old.
• Ability to type at least 25 words per minute.

Responsibilities

• Handle customer inquiries via phone, email, chat, and social media.
• Calmly resolve and de-escalate issues.
• Track all call-related information for auditing.

Skills

Communication

Problem Solving

Organization

Typing

Education

High School Diploma or GED

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking over 300 languages, our global scale and local presence enable us to support our communities, clients, and the environment effectively.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach, combined with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver excellence in all we do. You will play a key role in making this happen.

As the eyes and ears of our team, handling customer inquiries and finding innovative responses, you will work in a collaborative and engaging environment. You will interact with people from diverse backgrounds, and no two days will be the same. As you grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the top of the company? At TP, the sky is the limit!

This position will be based in Ohio. Hires must reside within the state of Ohio.

Responsibilities

Your Responsibilities

• Handle customer inquiries via phone, email, chat, and social media to resolve questions or concerns
• Calmly work to resolve and de-escalate issues
• Escalate interactions when necessary
• Assist with requests for help and processing payments if needed
• Track all call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell products or services if appropriate

Qualifications

We’re looking for fearless individuals—people inspired to deliver their best in all they do.

• Ability to work remotely within a virtual team environment
• Preferred: 6 months customer service experience
• Must be over 18 years old
• Ability to type at least 25 words per minute
• High School Diploma or GED
• Comfortable with desktop computer systems
• Strong oral and written communication skills
• Logical problem-solving abilities
• Ability to navigate Windows operating systems
• Good organization and prioritization skills

Work from Home Requirements:

• Internet speed: minimum download 15 Mbps, upload 5 Mbps
• No packet loss, ping under 50ms
• Internet connection cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required

• Clean, quiet workspace

Join Our TP Family

We aim to create an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work daily. We believe happy, healthy employees are more productive, creative, and engaged. We are dedicated to fostering a workplace that promotes happiness and work-life balance. We also strive to build an inclusive and diverse culture where everyone feels welcome and valued.

TP is an Equal Opportunity Employer