Spanish-English Social Media Support Specialist

Employers from Greece; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Performance Bonus

Additional Salary (twice yearly)

Relocation Package

Greek Lessons

Discounts

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish-speaking Customer Support Representative for Social Media. The role focuses on assisting Spanish-speaking clients with inquiries across social media and maintaining positive brand relationships.

The ideal candidate has experience in customer service within a digital environment, fluent in Spanish and English, and capable of handling multiple inquiries with professionalism.

Qualifications

• Fluency in Spanish and English is required.
• Prior customer service experience in social media/digital environments.
• Strong communication and relationship-building skills.
• Ability to handle multiple inquiries under pressure and meet deadlines.
• Familiarity with social media platforms and customer support tools.
• Detail-oriented with good organizational skills.
• Flexible to work varied hours, including evenings and weekends if needed.

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients via social media.
• Respond to inquiries, comments and messages promptly and professionally.
• Assist customers with product information, orders, and support requests.
• Monitor social channels for feedback and engage with the audience to improve relations.
• Collaborate with marketing and communications to address concerns and improve UX.
• Document interactions and report feedback to internal teams for service improvement.
• Stay updated on social media trends and best practices to deliver relevant support.

Skills

Spanish language

English language

Customer service

Social media

Communication skills

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish-speaking Customer Support Representative for Social Media. The role focuses on assisting Spanish-speaking clients with inquiries across social media and maintaining positive brand relationships.

The ideal candidate has experience in customer service within a digital environment, fluent in Spanish and English, and capable of handling multiple inquiries with professionalism.