Spanish Bilingual Remote Customer Service Representative

GetInsured; Evanston (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking Spanish Bilingual Remote Customer Service Representatives to join their dynamic team. This role offers the chance to deliver exceptional customer experiences while assisting individuals in navigating health insurance options. With a commitment to a supportive work environment, the company emphasizes growth and teamwork, even in a remote setting. You'll enjoy paid training, performance incentives, and the convenience of a work-from-home setup. If you're self-motivated and eager to make a difference, this opportunity is perfect for you.

Benefits

Paid Training

401K Matching

Paid Time Off (PTO)

Performance and Attendance Incentives

Work from Home Convenience

Supportive Team Environment

Individual Coverage HRA (ICHRA)

Qualifications

• Moderate to advanced computer skills required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Deliver high-quality customer service consistently.
• Manage customer accounts and provide technical support.

Skills

Verbal Communication

Written Communication

Problem-Solving

Computer Skills

Education

High School Diploma

Tools

CRM Systems

Job description

Job Details

Job Location: Evanston, IL - Evanstan, IL

Position Type: Full Time

Salary Range: $16.00 - $17.50 Hourly

Job Category: Customer Service

Spanish Bilingual Remote Customer Service Representative

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite the challenges in our communities and country, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities to grow, and we seek reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and maintaining a positive work environment, even remotely. Our mission is to make finding and enrolling in health insurance simple, which is more important than ever. As a Remote Customer Service Representative, you'll deliver exceptional customer experiences and assist customers in navigating health insurance options.

GetInsured has the largest state-based marketplace footprint, with consumer-friendly interfaces and decision support tools that empower millions across the country to choose better health plans. We develop and operate award-winning cloud-based enrollment tools for state exchanges, brokers, insurers, and consumers, covering eligibility, plan selection, and enrollment. We also provide innovative marketing and call center services.

Full-time/Seasonal

· $16.00/hr. + performance incentives
· Spanish Bilingual required

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera for training
• Full attendance during paid 3-week training
• Minimum internet speed of 35 Mbps with Ethernet connection
• Cable/fiber broadband internet with a hard-wired Ethernet connection is required
• NOT compatible with mobile internet, satellites, Wi-Fi, or Wi-Fi extenders

Qualifications

Essential Responsibilities

• Inbound and outbound calls
• Deliver high-quality customer service consistently
• Manage customer accounts and provide technical support
• Data entry for applications
• Handle online chat inquiries as assigned
• Follow defined procedures and policies
• Utilize creative problem-solving skills
• Adapt to changing projects and updates
• Manage time and tasks effectively, including multitasking and prioritization
• Complete extensive self-study, training, and testing; passing exams is required for certification
• Adhere to communication guidelines across channels

Qualifications

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism
• Excellent verbal and written communication skills
• Ability to work from home
• Self-motivated and success-oriented

What We Offer

• Paid training
• Full-time, seasonal role
• Performance and attendance incentives
• Work from home convenience
• Supportive team environment
• 401K matching
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Experience in customer or technical support roles
• Experience with health insurance or ACA
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills a plus