NetCredit Customer Service Representative (Remote)

Enova; Chicago, West Jackson (IL, OH); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves providing exceptional service to customers through effective communication and problem-solving skills. You'll undergo a comprehensive training program to specialize in one of their consumer lending brands. The company values a supportive and inclusive culture, offering a range of benefits including health insurance, 401(k) matching, and generous PTO. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Health, dental, and vision insurance

401(k) matching

Paid time off

Sabbatical program

Summer hours

Paid parental leave

Employee recognition program

Charitable matching

Paid volunteer day

Qualifications

• At least one year of call center experience is required.
• Excellent communication skills for effective customer interaction.
• Strong multitasking abilities to handle multiple priorities.

Responsibilities

• Answer inbound calls from customers to address their inquiries.
• Provide quality support for processing payments and account tasks.
• Maintain accurate information for customer accounts.

Skills

Call Center Experience

Communication Skills

Problem-Solving

Multitasking

Customer De-escalation

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. #BI-Remote #LI-Remote

About the role:

Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.

Responsibilities:

• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts

Requirements:

• At least one year of call center experience
• Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
• Independent problem-solving capabilities
  
• Strong multitasking abilities to handle multiple priorities and adapt to changing situations
  
• Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting

Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.