Customer Service Representative, Remote Mgmt Svcs

SP+; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll be at the forefront of redefining customer experiences. This role involves handling high volumes of calls with professionalism, resolving customer inquiries, and ensuring satisfaction through exceptional service. With a focus on innovation, you'll contribute to a team that values efficiency and a positive attitude. Embrace the opportunity to work in a dynamic environment that promotes growth and development, while enjoying a competitive salary and comprehensive benefits. If you're passionate about customer service and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Qualifications

• 1-2 years experience in Call Center or Customer Service.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle high volume of calls with courtesy and professionalism.
• Resolve customer issues and log all calls in the database.
• Provide quality service and prepare activity reports.

Skills

Call Center Experience

Customer Service Skills

Problem Solving

Multi-tasking

Communication Skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Web Browsers

Job description

Customer Service Representative, Remote Mgmt Svcs

Requisition ID

2025-51234

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location

US-IL-CHICAGO

Location Name

0003J - EAST AIRPORTS REGION - C. MATEI

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2

200 E RANDOLPH ST SUITE 7700

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City

CHICAGO

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province

IL

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code

60601-7702

JobLocation_Header

CHICAGO IL United States

Position Type (Portal Searching)

Full-Time

Category (Portal Searching)

Customer Service/Support

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.

Manage multiple duties at a time
• Deliver exceptional client service via telephone
• Conduct detailed research and address customer inquiries
• Provide quality service by comprehending procedures and continued product knowledge
• Enter data and customer service work on a daily routine basis
• Prepare activity reports to track performance across our customer base
• Track issues, and ensure timely delivery of solutions from support teams
• Complete other duties as assigned

Qualifications

• 1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
• High School Diploma or Equivalency.
• Advanced multi-tasking, problem solving and organizational skills
• Ability to work in a fast paced work environment
• Positive attitude and productive, professional and courteous manner
• Superior telephone etiquette
• Ability to accomplish tasks in the most timely and efficient manner
• Strong written and verbal communication and interpersonal skills
• Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Salary Range: $20.00 - $25.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-IL-CHICAGO