Space Telecommunications IT Technician — Enterprise Support

AST & Science, LLC; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

AST SpaceMobile is seeking an Information Technology Specialist to support end users, maintain enterprise hardware and software, and help sustain reliable IT operations. The role is hands-on, fast-paced, and ideal for someone who excels in troubleshooting and customer service within a growing company.

Ideal candidates will have 3+ years in desktop support, experience with networks and security systems, and familiarity with Windows, Office 365, and cloud platforms.

Qualifications

• Minimum 3 years in desktop support, help desk, or customer support roles.
• 3+ years maintaining network and security systems (APs, switches, cabling).
• Experience with Microsoft Windows and Office.
• Hands-on hardware maintenance experience (servers, workstations, peripherals).
• Networking fundamentals: TCP/IP, OSI, routing, firewalls.

Responsibilities

• Support facilities in Lanham, MD, and Arlington, VA.
• Provide hardware and software support for end-user devices, servers, and mobile devices.
• Manage user accounts in Active Directory and Entra; support 1Password usage.
• Support Office 365 applications for users.
• Prepare, deploy, and ship hardware to remote sites and users.
• Deploy on-premises hardware: routers, switches, cameras, APs, servers, monitors, printers.
• Install, patch, upgrade software to maintain security.
• Troubleshoot cabling and badge-access system issues.
• Document cabling infrastructure accurately.
• Support facilities maintenance team as needed.
• Escalate complex issues to SMEs.

Skills

Troubleshooting

Customer service

Attention to detail

Prioritization

Learning agility

On-call flexibility

Education

High school diploma

Associate or Bachelor’s preferred

IT certifications (Microsoft, CompTIA, ITIL) a plus

Tools

Active Directory

Entra

1Password

Office 365

Cisco Meraki

Jira

Confluence

Azure

AWS

Docker

Hyper-V

Proxmox

Job description

AST SpaceMobile is seeking an Information Technology Specialist to support end users, maintain enterprise hardware and software, and help sustain reliable IT operations. The role is hands-on, fast-paced, and ideal for someone who excels in troubleshooting and customer service within a growing company.

Ideal candidates will have 3+ years in desktop support, experience with networks and security systems, and familiarity with Windows, Office 365, and cloud platforms.