IT Support Technician: Networking & End‑User Expert

AST & Science, LLC; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

AST SpaceMobile seeks an Information Technology Specialist to support end users, maintain enterprise hardware and software, and improve IT operations. The role is hands-on, fast-paced, and requires strong troubleshooting, customer service, and adaptability in a growing environment.

The ideal candidate will have 3+ years in desktop support, networking, and security systems, with a focus on high-availability telecom environments.

Qualifications

• Must demonstrate strong customer-service mindset and problem-solving skills.

Responsibilities

• Support AST facilities in Lanham, MD, and Arlington, VA.
• Provide hardware and software support for end-user devices and servers.
• Manage user accounts in on-premises Active Directory and Entra, including 1Password.
• Support Office 365 apps for users.
• Prepare, deploy, and ship hardware to remote sites and end users.
• Install, patch, and upgrade software to maintain security and integrity.
• Troubleshoot cable, infrastructure, and badge-access issues.
• Create and maintain cabling infrastructure documentation.
• Escalate complex issues to SMEs as needed.
• Perform related duties as assigned.

Skills

Customer support

Troubleshooting

Network fundamentals

Windows admin

Active Directory

On-call readiness

Documentation

Communication

Education

High school diploma

Associate or Bachelor’s degree in CS or related

IT certifications (Microsoft, CompTIA, ITIL)

Tools

Active Directory

Entra

1Password

Office 365

Jira

Confluence

Docker

Hyper-V

Proxmox

AWS

Azure

Cisco Meraki

macOS

iOS

Android

Job description

AST SpaceMobile seeks an Information Technology Specialist to support end users, maintain enterprise hardware and software, and improve IT operations. The role is hands-on, fast-paced, and requires strong troubleshooting, customer service, and adaptability in a growing environment.

The ideal candidate will have 3+ years in desktop support, networking, and security systems, with a focus on high-availability telecom environments.