Information Technology Support Technician

Tri-Starr Talent; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Tri-Starr Talent in San Antonio, TX seeks an IT Help Desk Technician to support end users and keep daily operations running smoothly.

You will troubleshoot workstation issues, respond to help desk tickets, and assist with upgrades and replacements of desktops, laptops, and tablets, including imaging with SCCM/MECM where possible. This role emphasizes customer service and prompt problem solving.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of IT experience.
• Experience imaging workstations using SCCM/MECM preferred.

Responsibilities

• Troubleshoot hardware, software, OS, networking, printing, and performance issues.
• Assist end users via on-site or remote desktop support.
• Image and deploy equipment to users.

Skills

Troubleshooting

Customer service

Hardware/peripherals

Education

High School Diploma or GED

Tools

SCCM/MECM imaging

Job description

Join a fast-paced enterprise environment where you’ll play a key role in supporting end users and keeping daily operations running smoothly.

You’ll work directly with employees to troubleshoot workstation issues, respond to help desk tickets, and assist with upgrades and replacements of desktops, laptops, and tablets. If you enjoy solving technical problems and providing excellent customer service, this is a great opportunity to make an immediate impact.

Job Duties and Responsibilities

• Troubleshooting, maintaining, and upgrading hardware, software, operating systems, network connectivity, printing issues, and computer performance.
• This work can be done at the user’s location or via remote desktop assistance.
• Perform computer imaging and deployment of equipment to users.

Required Education, Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Minimum of two (2) years of related IT experience.

Preferred Qualifications:

• Experience imaging workstations using Microsoft SCCM/MECM