Spa Wellness Operations Leader

Massage Envy; Stanford Heights (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive base pay

Hourly wage $25-$28

Commissions and bonuses

Bonus opportunities

Healthcare

401(k) matching

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Product training

Job summary

Massage Envy - Niskayuna is seeking an Operations Manager to lead a caring team, drive memberships, and promote retail sales, while upholding compliance and a safe, therapeutic environment.

As a brand ambassador, you will coach staff, set performance expectations, and develop incentives to meet and exceed sales goals. This role offers comprehensive benefits and a path to growth within the franchise network.

Qualifications

• Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Superior sales closing skills.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, overseeing inventory, ensuring compliance with all laws.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.
• Improve the sales systems, processes, and policies in support of the organization’s mission.
• Manage and increase the effectiveness and efficiency of the Wellness Consultants, through improvements to the function as well as coordination and increased communication across all functions.
• Play an active role to obtain sales operational excellence.
• Engage in the hiring process and disciplinary actions as necessary.
• Play a large role in the growth of the location’s Skin Care business – hiring, training, and coaching
• Consistently coach the Wellness Consultants and review sales performance on a regular basis
• Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan.

Skills

Sales experience

Team leadership

Communication

Coaching

Relationship building

Job description

Massage Envy - Niskayuna is seeking an Operations Manager to lead a caring team, drive memberships, and promote retail sales, while upholding compliance and a safe, therapeutic environment.

As a brand ambassador, you will coach staff, set performance expectations, and develop incentives to meet and exceed sales goals. This role offers comprehensive benefits and a path to growth within the franchise network.