Spa Therapy Team Lead — LA Launch & Guest Excellence

AIRE Ancient Baths Copenhagen; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Annual Bonus Program

Medical, Dental & Vision Insurance

401(k) Savings Plan

Paid Time Off

Paid Sick Leave

Commuter Benefits Program

Complimentary Monthly Bath Experience

Friends & Family Discounts

Career growth

Job summary

AIRE Ancient Baths is opening in Los Angeles and seeking a Therapist Manager to lead the therapist team, uphold service standards, and drive continuous improvement. You will ensure programs and protocols are executed, supervise daily operations, and nurture a high-performing, guest-focused environment.

The role requires proven spa operations leadership, hands-on management, and licensing compliance in California, with an emphasis on delivering outstanding guest experiences in a luxury setting.

Qualifications

• Minimum 3 years in spa/wellness operations management.
• 4+ years in wellness, hospitality or high-service environments.
• Therapist or esthetician background valued though not required.
• Proven experience leading, developing and motivating teams with a hands-on style.
• Customer-focused with a passion for exceptional guest experiences.
• Proactive, detail-oriented and able to think quickly and analytically.
• Comfortable under pressure in a fast-paced setting.
• Proficient with MS Office 365 and reservation/booking systems.
• California license or qualification to oversee relevant treatments.
• Fluent in English; Spanish is a plus.
• Willing to work nights, weekends, and holidays as needed.

Responsibilities

• Lead and supervise the Therapist team to meet service and quality standards.
• Ensure treatment environment and team presentation align with guidelines.
• Monitor adherence to protocols and service standards.
• Implement new treatments, experiences, protocols, and processes.
• Identify and resolve issues affecting guest experience.
• Lead daily briefings and coordinate with operations on VIPs and groups.
• Monitor inventory and maintain stock levels.
• Prepare and share incident and improvement reports with management.
• Recruit, onboard, train, and develop the Therapist team.
• Provide regular feedback and support team performance and development.
• Foster a positive, collaborative, high-performing team environment.
• Manage team schedules, holidays, shifts, and operational needs.
• Design and follow up on the team’s annual training plan.

Skills

Spa operations

Team leadership

Scheduling

Guest service

Microsoft 365

Reservation systems

English fluency

Education

Hospitality management degree

Tools

Microsoft Office 365

Reservation systems

Job description

AIRE Ancient Baths is opening in Los Angeles and seeking a Therapist Manager to lead the therapist team, uphold service standards, and drive continuous improvement. You will ensure programs and protocols are executed, supervise daily operations, and nurture a high-performing, guest-focused environment.

The role requires proven spa operations leadership, hands-on management, and licensing compliance in California, with an emphasis on delivering outstanding guest experiences in a luxury setting.