Therapist Manager

AIRE Ancient Baths; Los Angeles (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus program

Medical insurance

401k

Paid time off

Sick leave

Commuter benefits

Free bath experience

Friends & family discounts

Career growth

Referral bonus

Team environment

Descripción de la vacante

AIRE Ancient Baths in Los Angeles is seeking a Therapist Manager to lead the therapist team from day one, uphold service excellence, and drive continuous improvement in a luxury wellness setting.

You will recruit, coach, and schedule staff, ensure compliance with treatment protocols, and collaborate with operations to deliver a memorable guest experience in a fast-paced environment. This role offers growth, competitive compensation, and a vibrant team culture.

Formación

• At least 3 years managing spa, wellness, or aesthetics operations.
• 4+ years in wellness, aesthetics, hospitality, or high-service environments.
• Therapist or Esthetician background valued, not required.
• Proven leadership with hands-on style.
• Customer-focused with exceptional guest experiences.
• Proactive, detail-oriented, and analytical.
• Comfortable under pressure in fast-paced settings.
• Fluent English; Spanish is a plus.
• California license or qualification to oversee treatments.

Responsabilidades

• Lead and supervise the Therapist team, ensuring treatments meet standards.
• Ensure environment and team presentation align with guidelines.
• Monitor adherence to treatment protocols and service standards.
• Implement new treatments, experiences, and processes effectively.
• Identify and resolve issues affecting guest experience.
• Lead daily briefings and coordinate with operations on VIP guests and events.
• Monitor product inventory and maintain stock levels.
• Prepare and share incident, improvement, and operational reports.
• Recruit, onboard, train, and develop the Therapist team.
• Provide regular feedback and support performance and development.
• Foster a positive, high-performing team environment.
• Manage team schedules, holidays, shifts, and needs.
• Design and follow up on the annual training plan.

Conocimientos

Spa management

Team leadership

Guest experience

Scheduling

MS Office 365

Reservation systems

Communication

Herramientas

MS Office 365

Booking systems

Descripción del empleo

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

Be part of the opening of AIRE Ancient Baths in Los Angeles and play a key role in building and leading our Therapist team from day one.

The Role

As the Therapist Manager you will lead the therapist team, promoting AIRE service excellence, encouraging continuous improvement, and skill development, and upholding company protocols and values.

Key Responsibilities

Customer Experience

• Lead and supervise the Therapist team, ensuring treatments consistently meet AIRE's service and quality standards.
• Ensure the treatment environment and team presentation are aligned with AIRE guidelines and standards.
• Monitor adherence to treatment protocols, procedures, and service standards.
• Ensure new treatments, experiences, protocols, and processes are effectively implemented.
• Identify and resolve any issues or special situations that may affect the guest experience.

Management

• Lead daily briefings and coordinate with other operational departments on VIP guests, groups, maintenance matters, and other relevant operational information.
• Monitor product inventory and ensure appropriate stock levels.
• Prepare and share relevant incident, improvement, and operational reports with the management team.

People Management

• Recruit, onboard, train, and develop the Therapist team.
• Provide regular feedback and support team performance and professional development.
• Foster a positive, collaborative, and high-performing team environment aligned with AIRE standards.
• Manage team schedules, holidays, shifts, and operational needs.
• Design and follow up on the team's annual training plan.

Who You Are

• You have at least 3 years of experience managing spa, wellness, or aesthetics operations, including team coordination, scheduling, service standards, and operational results.
• You have 4+ years of experience in wellness, aesthetics, hospitality, or other high-service environments.
• Previous experience as a Therapist or Esthetician is highly valued, although not essential.
• You have proven experience leading, developing, and motivating teams, with a hands‑on leadership style.
• You are customer-focused and passionate about delivering exceptional guest experiences.
• You are proactive, detail-oriented, and able to think quickly and analytically when solving problems.
• You are comfortable working under pressure and able to maintain high standards in a fast‑paced environment.
• You are confident using Microsoft Office 365 and reservation/booking systems.
• You hold the appropriate professional licence or qualification required in California to oversee and/or perform the relevant treatments.
• You are fluent in English; Spanish is a plus.
• You are flexible and able to work nights, weekends, and holidays when required.

Why You Should Join Us

• Competitive salary.
• Annual Bonus Program.
• Comprehensive Medical, Dental & Vision Insurance.
• 401(k) Savings Plan.
• Paid Time Off.
• Paid Sick Leave.
• Commuter Benefits Program.
• Complimentary Monthly Bath Experience.
• Friends & Family Discounts.
• Career growth within a rapidly expanding international luxury hospitality company.
• Employee Bath Experience discounts (including friends/family).
• Employee Referral Bonus Program.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.