Spa Team Lead - Flexible Schedule & Growth

Massage Envy; Miami (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Healthcare (employer-paid)

Flexible schedule

Product and service training

20% off products

Job summary

Massage Envy Brickell is seeking a proactive leader to guide a team of service professionals in delivering an outstanding guest experience at our Miami location.

You will oversee daily operations, drive memberships, promote retail sales, coach staff, and maintain a safe, welcoming environment. The role emphasizes coaching, performance reviews, and building a culture that makes guests feel their best every visit.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Management experience

Sales experience

Leadership

Team coaching

Job description

Massage Envy Brickell is seeking a proactive leader to guide a team of service professionals in delivering an outstanding guest experience at our Miami location.

You will oversee daily operations, drive memberships, promote retail sales, coach staff, and maintain a safe, welcoming environment. The role emphasizes coaching, performance reviews, and building a culture that makes guests feel their best every visit.