Spa Operations Leader | Grow Your Team & Impact

Massage Envy; Pompano Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base pay + bonuses

Paid Time Off

Employee Assistance Program

Referral bonus

Dental/vision/hospital plans

Tele-Health

Massage Envy Membership

Product discounts 30%

Job summary

Massage Envy is seeking a dynamic leader at the Pompano Beach location to inspire a team of service professionals and drive an excellent client experience. You will focus on membership growth, retail sales, and creating a welcoming culture where staff feel valued and motivated.

The role emphasizes coaching, strong relationship-building, and handling tough conversations with professionalism, all while ensuring compliant, safe operations and a thriving team environment.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Responsibilities

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Leadership

Sales experience

Team coaching

Relationship building

Job description

Massage Envy is seeking a dynamic leader at the Pompano Beach location to inspire a team of service professionals and drive an excellent client experience. You will focus on membership growth, retail sales, and creating a welcoming culture where staff feel valued and motivated.

The role emphasizes coaching, strong relationship-building, and handling tough conversations with professionalism, all while ensuring compliant, safe operations and a thriving team environment.