Spa Supervisor

Caesars Entertainment; Danville (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Caesars Entertainment seeks a Spa Supervisor to oversee daily spa operations and lead a team to deliver exceptional guest experiences. You will guide staff, ensure adherence to SOPs, and collaborate with management to optimize service quality.

Required are spa experience, English proficiency, and the ability to manage schedules, inventory, and guest interactions. The role demands professionalism and flexibility in a fast-paced hospitality environment.

Qualifications

• Previous Spa experience recommended (1-2 year minimum).
• Must be able to read, write and interpret inventory, purchasing, hospitality-related terminology, Spa-related terminology including the various treatment modalities, equipment, and products.
• High school diploma or equivalent
• Excellent reading, writing and oral proficiency in English
• Energetic, forward-thinking and creative with high ethical standards and a professional image.
• Ability to uphold the highest level of integrity in all situations and recognize standards required by a regulated business.

Responsibilities

• Supervise the daily activities and duties of spa operations.
• Provide leadership to reach employee and guest satisfaction.
• Interview prospective employees and make hiring recommendations to Spa Manager or Assistant Director.
• Audit time and attendance.
• Maintain knowledge of spa software and SOPs.
• Assist in maintaining parts of linens and backbar products.
• Ensure guest experience and smooth operations during hours of operation.

Skills

Spa experience

Education

High school diploma

Tools

Spa software

Microsoft applications

Job description

WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary”Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for supervising the daily activities and duties of spa operation. Provide leadership to reach employee and guest satisfaction. Functionsincludeemployee observations, training, andmaintainingthe Spa SOPs.

How You Will Create the Extraordinary

Employee relations, training, staff productivity, standards, and guest satisfaction issues.

Displaya high levelof maturity, discretion, tact,judgmentand the ability to deal with confidential matters

Maintain knowledge and understanding of treatments/physiological effects/contraindications.

Interview prospective employees’ initialinterview and make hiring recommendations to Spa Manager or Assistant Director.

Audit time and attendance.

Orderapproved staff inventory in Oracle and Stratton Warren.

Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours.

Create schedules for specific assigned teams withappropriate staffinglevels according to business volumes,i.e.special events, holidays, weekends, groups, etc.

Required to havean operationalknowledge of spa software, Microsoft applications, and email.

Act as a resource between employees and Spa Manager to resolve work related conflicts.Review and advise on theappropriate resolutionto problems, ensuring policy and procedures are consistently followed.

Use constructive feedback,motivationand short and long-term intervention to address problems that affect job performance.

Assistinmaintainingappropriate partsof linens and backbar products.

Identifyand recommend solutions when the department faces survey performance negative shifts.

Informappropriate managementof situations that may require further attention.This includes but is not limitedtosafety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests. Follow up to ensure resolution is achieved.

Maintain an attitude and philosophy consistent with the Caesars Entertainment mission,visionand values.

Work in a fast-pacedenvironment whilemaintaining a calm appearance.

Perform all other projects and responsibilities asrequired.

Comfortable around guests in a state of undress.

Additional duties as assigned.

Wage: $19.00 per hour

What You Will Need

P reviousSpa experience Recommended (1-2 year minimum)

Must be able to read,writeand interpret inventory,purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.

High school diploma or equivalent

Excellent, reading writing and oralproficiencyin the English language

An energetic, forwardthinkingand creative individual with high ethical standards andan appropriate professionalimage.

Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

Due to the nature of the hospitality industry, team members maybe requiredto work varying schedules, weekends, and holidays to reflect the needs of the facility

Ability to occasionallylift upto 30 pounds

Ability to grasp, use repetitive hand motion, finger dexterity,bendand reach

Ability to hear, talk, see, write, use visual inspection, have hand-eye coordination

Ability tofrequentlysit; occasionally stand and walk

Ability to occasionally push/pull

Ability to occasionally use a step stool

Ability to climb stairs

Ability to use equipment and machines relating to the spa

Ability to occasionally tolerate extreme temperatures

TOGETHER WE WINWe believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMERThese statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADACaesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITYCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.