Spa Attendant

Caesars Entertainment; Danville (AL); On-site; USD 17,000 - 24,000; Full time

Job summary

Caesars Entertainment seeks a Spa Attendant/Receptionist to maintain spa areas and provide exceptional guest service in Danville, AL. You will welcome guests, answer calls, assist with reservations, tours, and ensure daily cleanliness while upholding spa standards.

The ideal candidate has 1–2 years of spa experience, strong English skills, and a professional, energetic demeanor. This role requires flexibility for varied schedules and a focus on guest satisfaction and confidentiality.

Qualifications

• Previous spa experience recommended (1–2 years).
• Able to read, write, and interpret spa terminology including various treatment modalities, equipment, and products.
• High school diploma or equivalent.
• Excellent reading, writing, and oral proficiency in English.
• Energetic, forward-thinking and creative with high ethical standards and a professional image.

Responsibilities

• Maintain the spa areas and ensure a fun-filled, entertaining environment with exceptional service.
• Offer the highest level of personalized service with a positive, enthusiastic, helpful, and professional attitude.
• Initiate and engage in professional and friendly conversations with guests and team members.
• Oversee attendant/receptionist staff relations, training, product levels, service standards and linen for spa facilities.
• Ensure spa SOP cleanliness and service standards; manage inventory and linen par levels.
• Maintain confidentiality of guest and employee information.
• Assist with guest check-in, reservations, tours, and daily facility cleanliness.
• Assist in scheduling to match business volumes and events.
• Act as a liaison between staff and spa management to resolve conflicts and ensure policy adherence.
• Handle guest concerns professionally and escalate as needed.
• Maintain knowledge of treatments, physiological effects, and contraindications.
• Keep spa area clean, safe, stocked, and organized.
• Describe and communicate spa offerings and benefits to guests.
• Represent the spa with a healthy appearance and positive attitude.
• Assist in all areas of spa operations as directed by management.
• Perform other tasks as assigned by Manager or Supervisor.

Skills

Spa experience

English proficiency

Reading and writing

Customer service

Integrity

Energetic mindset

Education

High school diploma or equivalent

Job description

Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery of exceptional service is paramount.

• Offer the highest level of personalized service whilemaintaininga positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Initiate and engage in conversations in a professional and friendly manner.

• Overseers attendant/receptionist employee relations, training, product levels, servicestandardsand linen running for both male and female spa facilities.

• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.

• Works with management toensureall linen, spa, and fitness inventory are at proper par levels.

• Ensuresconfidentiality with respect to guest and employee information.

• Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours.

• Assistsupervisors in creating schedules to ensureappropriate staffinglevels according to business volumes,i.e.special events, holidays, weekends, groups, etc.

• Acts as a resource between employees and spamanagerto resolve work related conflicts.Reviews and determinesappropriate resolutionensuring policy and procedures are consistently followed.

• Handles guests with problems prior to a supervisor intervention

• Maintain knowledge and understanding of treatments/physiological effects/contraindications.

• Maintain spafacilityby performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanityareaand all surrounding areas).

• Uphold spa décor bymaintainingthe set-up and cleanliness of the area.

• Give tours and describe the spa facility to all guests entering the facility.

• Provide beverage service to all guests

• Handles guest requests and questions in a calm, professional, and courteous manner.

• Ensuresguestsservices are started ontime,and all tickets are closed out properly.

• Communicate and describe in an articulate manner the spa offerings and their benefits

• Comfortable around guests in a state of undress.

• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

• Understand that as a representative of the Spa they willmaintaina healthy, fit appearance and a positive attitude.

• Maintain a clean, safe, stocked andwell-organizedwork area

• Assistin all areas of the spa operation as directed by management

• Perform othertasks asassigned byManageror Supervisor.

Waage: $15.00 per hour

• PreviousSpa experience Recommended (1-2 year minimum)

• Must be able to read,writeand interpret Spa related terminology including the various treatment modalities, equipment, and products.

• High school diploma or equivalent

• Excellent, reading writing and oralproficiencyin the English language

• An energetic, forwardthinkingand creative individual with high ethical standards andan appropriate professionalimage.

• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Due to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules,weekend, and holidays to reflect the needs of the facility.

• Fastpacedenvironment

• Multipletasks to behandledundertimeconstraint.

• Mustbeabletohandleaheavybusinessvolume,andsensitivesituationsrelatingtostaffandguestproblems,inatimelymanner.

• Mustbeabletospeak,read,writeandunderstandEnglish.