Spa Attendant

Caesars Entertainment; Danville (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Caesars Entertainment is seeking a Spa Attendant to maintain the spa areas and deliver a fun-filled, exceptional guest experience. You will ensure cleanliness, service standards, and confidentiality for guests and colleagues.

You will provide personalized service, assist with reservations, tours, and daily operations, while managing inventory and coordinating with supervisors. A 1–2 year spa background and strong English skills are required.

Qualifications

• Previous Spa experience recommended (1–2 year minimum).
• Must read, write and interpret Spa terminology including treatments, equipment, and products.
• High school diploma or equivalent.
• Excellent reading, writing and oral proficiency in English.
• Due to hospitality industry, may require varying schedules, weekends and holidays.

Responsibilities

• Offer the highest level of personalized service to guests and team members.
• Initiate and engage in conversations in a professional, friendly manner.
• Oversee attendant/receptionist relations, training and inventory control.
• Maintain linens, spa and fitness inventory at proper par levels.
• Keep guest and employee information confidential.
• Assist with guest check-ins, reservations and tours; maintain cleanliness.
• Help create staff schedules based on business volumes.
• Resolve work-related conflicts between staff and spa management.
• Handle guest problems prior to supervisor intervention.
• Maintain knowledge of treatments, effects and contraindications.
• Maintain a clean, safe, well-organized spa facility.
• Provide spa facility tours and describe offerings to guests.
• Offer beverages and ensure timely service.
• Ensure tickets and requests are closed out properly.

Skills

Spa experience

English proficiency

Education

High school diploma or equivalent

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery of exceptional service is paramount.

How You Will Create the Extraordinary

Offer the highest level of personalized service whilemaintaininga positive, enthusiastic, helpful, and professional attitude with all guests and team members.

Initiate and engage in conversations in a professional and friendly manner.

Oversees attendant/receptionist employee relations, training, product levels, servicestandardsand linen running for both male and female spa facilities.

Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.

Works with management toensureall linen, spa, and fitness inventory are at proper par levels.

Ensuresconfidentiality with respect to guest and employee information.

Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providingtoursandmaintainingdaily cleanliness of facility during operating hours.

Assistsupervisors in creating schedules to ensureappropriate staffinglevels according to business volumes,i.e.special events, holidays, weekends, groups, etc.

Acts as a resource between employees and spamanagerto resolve work related conflicts.Reviews and determinesappropriate resolutionensuring policy and procedures are consistently followed.

Handles guests with problems prior to a supervisor intervention

Maintain knowledge and understanding of treatments/physiological effects/contraindications.

Maintain spafacilityby performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanityareaand all surrounding areas).

Uphold spa décor bymaintainingthe set-up and cleanliness of the area.

Give tours and describe the spa facility to all guests entering the facility.

Provide beverage service to all guests

Handles guest requests and questions in a calm, professional, and courteous manner.

Ensuresguestsservices are started ontime,and all tickets are closed out properly.

Communicate and describe in an articulate manner the spa offerings and their benefits

Comfortable around guests in a state of undress.

Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

Understand that as a representative of the Spa they willmaintaina healthy, fit appearance and a positive attitude.

Maintain a clean, safe, stocked andwell-organizedwork area

Assistin all areas of the spa operation as directed by management

Perform othertasks asassigned byManageror Supervisor.

Waage: $15.00 per hour

What You Will Need

PreviousSpa experience Recommended (1-2 year minimum)

Must be able to read,writeand interpret Spa related terminology including the various treatment modalities, equipment, and products.

High school diploma or equivalent

Excellent, reading writing and oralproficiencyin the English language

An energetic, forwardthinkingand creative individual with high ethical standards andan appropriate professionalimage.

Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

Due to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules,weekend, and holidays to reflect the needs of the facility.

Mustbeabletohandleaheavybusinessvolume,andsensitivesituationsrelatingtostaffandguestproblems,inatimelymanner.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.