Spa Supervisor

Four Seasons Hotels and Resorts; Brookside (DE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

International exposure

Competitive benefits

Job summary

Four Seasons Hotels and Resorts is seeking a Spa Supervisor to support the Spa Director in managing daily operations at our luxury resort. You will supervise therapists, coordinate treatments and reservations, and ensure every guest receives a personalized, attentive experience in line with our standards.

Join a collaborative team that prioritizes guest well‑being, professional development, and excellence in service.

Qualifications

• Education in Hospitality, Tourism, Business Administration, Spa & Wellness, or a related field.
• 3–5 years of experience in Spa, Wellness, hospitality, or guest service.
• Previous supervisory or team leadership experience.

Responsibilities

• Support the Spa Director in planning, coordinating, and overseeing daily Spa operations.
• Supervise therapists and Spa team members, promoting high standards of service and teamwork.
• Ensure every guest receives a personalized experience by anticipating needs and follows up on preferences.
• Oversee reservations, treatments, schedules, and team availability for organized operations.
• Monitor compliance with Spa quality, hygiene, and safety standards.
• Professionally handle guest requests, feedback, and special situations.

Skills

Leadership

Communication

Guest service

Organizational skills

Education

Education in Hospitality, Tourism, Business Administration, Spa & Wellness, or related field

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

About the role:

The Spa Supervisor will support the Spa Director in managing and overseeing the daily operations of the department, ensuring compliance with the hotel’s established service, quality, and wellness standards. This role will play a key part in team supervision, treatment and reservation coordination, guest service, and operational follow-up, contributing to an exceptional guest experience and an efficient Spa operation.

What you will do:

• Support the Spa Director in planning, coordinating, and overseeing the daily Spa operations.
• Supervise and support therapists and Spa team members, promoting high standards of service, professionalism, and teamwork.
• Ensure every guest receives a personalized experience by anticipating their needs and following up on preferences and requests.
• Oversee reservations, treatments, schedules, and team availability to ensure an organized and efficient operation.
• Monitor compliance with Spa quality, hygiene, presentation, and safety standards.
• Professionally handle guest requests, feedback, and special situations.

What you bring:

• Education in Hospitality, Tourism, Business Administration, Spa & Wellness, or a related field.
• Minimum 3–5 years of experience in Spa, Wellness, hospitality, or guest service.
• Previous supervisory or team leadership experience.
• Advanced or fluent English, both written and spoken.
• Excellent communication, leadership, and organizational skills.

What we offer:

• The opportunity to be part of Four Seasons within a luxury hospitality environment.
• Professional development and career growth opportunities.
• Continuous training and development.
• Exposure to international service and guest-experience standards.
• Collaborative, professional, and excellence‑driven work environment.
• Competitive benefits according to the position.

Schedule & Hours:

• Availability to work rotating shifts.
• Availability to work weekends and holidays.
• Flexibility according to the operational needs of the Spa.
• Availability to assist with special guest situations when required by the operation.