Conference Services Manager

Four Seasons Hotels and Resorts; Brookside (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Conference Services Manager to join our pre-opening team. You will coordinate planning and execution of group meetings, incentive programs and events, serving as the primary liaison between clients and resort departments to ensure contracts are fulfilled.

Reporting to the Director of Conference Services, you will manage program details, supplier partnerships, site inspections and post-event documentation, ensuring

Qualifications

• College degree or equivalent experience in Hospitality, Event Management or related field.
• 2–3 years in Conference Services, Catering, Event Planning or luxury-hospitality operations.
• Strong knowledge of group operations, banquet orders, event logistics and client communication.

Responsibilities

• Manage groups from turnover through departure, including program details and post-event follow-up.
• Identify qualified suppliers and develop a catalogue of destination experiences for groups.
• Conduct planning calls and site inspections to translate client needs into detailed event plans.
• Coordinate guest rooms, meeting spaces, food & beverage, AV, transportation and spa services for events.
• Lead pre-convention meetings and internal reviews to ensure flawless execution.
• Identify upselling opportunities and manage program changes per contract terms and pricing.
• Provide leadership during events and resolve client concerns promptly.
• Collaborate with Sales, Banquets, Culinary, Front Office and external suppliers throughout the event lifecycle.
• Ensure accurate event documentation and post-event follow-up in resort systems.

Skills

Organization

Communication

Negotiation

Problem-solving

Multitasking

Education

College degree or equivalent in Hospitality / Event Management or related field

Tools

Hotel sales systems

Catering software

Microsoft Office

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic's natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm.

Conference Services Manager

About Four Seasons

Four Seasons is powered by its people: individuals who seek to grow, reach new heights and treat others as they would wish to be treated. Around the world, our teams create exceptional experiences for guests, residents and partners through luxury with genuine heart. We believe extraordinary guest experiences begin with an equally extraordinary employee experience and a culture built on care.

We recognize familiar faces, welcome new ones and create meaningful connections with the people and places around us. Whether working, staying, living or discovering with Four Seasons, every interaction is an opportunity to create an impression that lasts a lifetime.

About the Location

Set along the unspoiled coastline of Miches, Four Seasons Resort and Residences Dominican Republic at Tropicalia will bring Four Seasons service, authentic Dominican warmth and a deep sense of place to one of the country's most remarkable destinations. As part of our pre-opening team, you will help shape the culture, systems and guest experience from the very beginning.

About the Role

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Conference Services Manager to join our pre-opening team. Reporting to the Director of Conference Services, this position will coordinate the planning and execution of group meetings, incentive programs and special events, serving as the primary liaison between clients and resort departments to ensure contractual commitments are fulfilled and every program is executed seamlessly.

What You Will Do

• Manage assigned groups from turnover through departure, including program details, event planning, documentation, billing instructions and post-event follow-up.

• Identify qualified supplier partners and develop a catalogue of destination experiences and services for groups.

• Conduct planning calls and client site inspections, clarify program objectives and translate client needs into detailed event plans.

• Support site inspections conducted by Sales colleagues by coordinating spaces, program elements and operational participation.

• Prepare and distribute group resumes, Banquet Event Orders, rooming-list requirements, agendas and internal communications accurately and on time.

• Coordinate guest rooms, meeting spaces, food and beverage, audiovisual services, transportation, recreation, spa and other program elements.

• Lead pre-convention meetings and internal operational reviews to ensure clear ownership, alignment and flawless execution.

• Identify upselling opportunities and manage program changes in accordance with contractual terms, pricing strategy and approval guidelines.

• Provide visible leadership during events, monitor function-space setup and resolve client or guest concerns promptly while keeping relevant leaders informed.

• Partner with Sales, Banquets, Culinary, Front Office, Housekeeping, Finance and external suppliers throughout the event lifecycle.

• Ensure accurate billing instructions, event documentation, post-event follow-up and complete records within resort systems.

• Support team training, development of operational standards, pre-opening projects and other Conference Services priorities as assigned.

What You Bring

• College degree or equivalent experience in Hospitality, Event Management, Business Administration or a related field.

• Two to three years of Conference Services, Catering, Event Planning or hotel-operations experience; previous luxury-hospitality experience is preferred.

• Strong knowledge of group operations, Banquet Event Orders, event logistics and client communication.

• Excellent organizational, negotiation and problem-solving skills, with exceptional attention to detail.

• Ability to manage multiple programs, deadlines and stakeholders with composure and sound judgment.

• Proficiency with hotel sales and catering systems, Microsoft Office and related event-planning tools.

• Excellent written and verbal communication skills in English and Spanish.

• Flexibility to work evenings, weekends and public holidays according to event and resort needs.

What to Expect

You will join a cohesive pre-opening team with opportunities to build a successful career with global potential. This position will be based in Punta Cana, with a secondary office at the resort in Miches. Adaptability, sound judgment and attention to detail will be essential, and the schedule may reflect operational and client needs, including e