Spa Services & Reservations Specialist

Detroit Athletic Club; Detroit (MI); On-site; USD 16,531 - 27,552; Full time

Job summary

The Detroit Athletic Club in Detroit, MI is seeking a Spa Receptionist to manage member and guest reservations, promote spa programs, and coordinate daily operations of the spa area.

Applicants should have a high school diploma or associates, strong customer service, clerical skills, and familiarity with computers and Excel. A state license and liability insurance are required to support club operations.

Qualifications

• High school diploma or associate’s degree.
• Knowledge of administrative and clerical procedures.
• Working knowledge of computers and Excel software applications, keyboard skills.
• Knowledge of customer service principles and practices.
• Extensive knowledge of anatomy and physiology.
• Current state license and liability insurance.

Responsibilities

• Keeps up-to-date knowledge of all club amenities and events.
• Promotes Spa programs, packages and upgrades to maximize revenue.
• Takes spa reservations for members and guests and confirms itineraries.
• Communicates essential information to the Spa Director.
• Posts charges according to established procedures.
• Maintains a clean, safe, and organized spa facility.
• Maintains an accurate inventory list and filing system.

Skills

Customer service

Administrative skills

Clerical skills

Computer literacy

Anatomy & physiology knowledge

Education

High school diploma or associate’s degree

Current state license and liability insurance

Tools

Excel

Computers

Job description

The Detroit Athletic Club in Detroit, MI is seeking a Spa Receptionist to manage member and guest reservations, promote spa programs, and coordinate daily operations of the spa area.

Applicants should have a high school diploma or associates, strong customer service, clerical skills, and familiarity with computers and Excel. A state license and liability insurance are required to support club operations.