Spa Sales Lead — Memberships & Guest Experience

Hand & Stone Massage and Facial Spa; Columbus (OH); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Training & development

Job summary

Hand & Stone New Albany is seeking a High-Performing Spa Sales Associate (Full-Time) to join our front desk team. This role blends guest experience with sales leadership, offering base pay plus uncapped commissions and performance bonuses.

You’ll convert inquiries into memberships and gift card purchases, upsell services, and deliver a polished, high-energy guest experience from check-in to check-out while meeting ambitious goals.

Qualifications

• Sales or customer service experience (membership sales strongly preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable working evenings and weekends.
• Coachable, adaptable, and results-oriented.

Responsibilities

• Convert inquiries into booked appointments and long-term members.
• Hit membership, gift card, and enhancement sales goals.
• Recommend services, upgrades, and packages based on client needs.
• Manage front desk operations, scheduling, and client flowDeliver a high-energy, professional client experience from check-in to check-out
• Handle client concerns confidently and professionally.
• Stay sharp on promotions, services, and products.

Skills

Sales

Customer service

Interpersonal skills

Multitask

Evenings weekends

Job description

Hand & Stone New Albany is seeking a High-Performing Spa Sales Associate (Full-Time) to join our front desk team. This role blends guest experience with sales leadership, offering base pay plus uncapped commissions and performance bonuses.

You’ll convert inquiries into memberships and gift card purchases, upsell services, and deliver a polished, high-energy guest experience from check-in to check-out while meeting ambitious goals.