Spa Sales Associate (Base + Commission + Bonuses)

Hand & Stone - 313 S Hamilton Rd - Gahanna, OH; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Bonus based on performance

Training & development

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Hand & Stone New Albany is seeking a High-Performing Spa Sales Associate (Full-Time) to be the face of our spa and drive guest experience. This performance-based role emphasizes connecting with clients, suggesting services, and converting memberships, with growth as a core objective.

The position offers base pay plus uncapped commission and bonuses in a high-volume, award-winning spa environment. Availability to work evenings and weekends is required.

Qualifications

• Sales or customer service experience; membership sales strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable working evenings and weekends.
• Coachable, adaptable, and results-oriented.

Responsibilities

• Convert inquiries into booked appointments and memberships.
• Hit and exceed membership, gift card, and enhancement sales goals.
• Recommend services, upgrades, and packages based on client needs.
• Manage front desk operations, scheduling, and client flow.
• Deliver a high-energy, professional client experience from check-in to check-out.
• Handle client concerns confidently and professionally.
• Stay aware of promotions, services, and products.

Skills

Sales

Customer service

Communication

Multitasking

Evenings/weekends availability

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule

High-Performing Spa Sales Associate (Full-Time) – Base + Commission + Bonuses

We’re not just looking for someone to simply answer phones or check-in clients - we're looking for someone who wants to be the face of our spa and a driving force behind an exceptional guest experience. If you're positive, dependable, energized, and motivated we would love to meet you to see if you fit our team! We are seeking a new full-time member of our spa sales associate team with open availability who wants to become a core leader of our front desk team - someone our guests can count on and teammates can rely on!

At Hand & Stone New Albany, this is a performance-based sales position where your ability to connect with clients, suggest services, and convert memberships directly impacts your income and growth.

Hand & Stone New Albany is a high-volume, award-winning spa, creating consistent opportunities to build relationships, hit goals, and earn more!

What You’ll Do

This is a sales-driven role focused on client experience and results:

• Convert inquiries into booked appointments and long-term members
• Consistently hit (and exceed) membership, gift card, and enhancement sales goals
• Recommend services, upgrades, and packages based on client needs
• Manage front desk operations, scheduling, and client flow
• Deliver a high-energy, professional client experience from check-in to check-out
• Handle client concerns confidently and professionally
• Stay sharp on promotions, services, and products

Who This Role Is For

• You enjoy sales and take pride in hitting goals
• You’re confident recommending services and discussing pricing
• You thrive in a fast-paced, client-focused environment
• You’re self-motivated and take ownership of your performance and income
• You want a role with growth and purpose, not just a job

This Role Is NOT For

• Someone looking for a low-pressure or purely administrative front desk job
• Someone uncomfortable with sales goals, upselling, or performance metrics
• Someone who prefers a slow-paced environment
• Someone not open to feedback, coaching, or continuous improvement

Qualifications

• Sales or customer service experience (membership sales strongly preferred)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working evenings and weekends
• Coachable, adaptable, and results-oriented

Compensation & Perks

• Base hourly + uncapped commission + performance bonuses
• Paid time off
• Health, Dental, Vision, 401k
• Free monthly massage or facial
• Discounts on services and products
• Paid training and ongoing development
• Incentives, contests, and growth opportunities

About Our Team

Hand & Stone New Albany is a multi-year top-performing location, known for strong results, team culture, and growth opportunities. We value accountability, teamwork, and high standards—and we support our team in reaching their full potential.