Spa Guest Experience & Membership Specialist

Hand & Stone Franchise Corp; North Brunswick Township (NJ); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Job summary

Hand & Stone Massage and Facial Spa in North Brunswick, NJ, is seeking a friendly Sales Associate. You greet guests, answer phones, book appointments, explain services, and guide members to fit their lifestyle.

This front-desk role centers on warm, personal service that drives memberships. No spa experience is required—candidates from customer service, retail, or hospitality backgrounds will be trained on the rest and supported to achieve monthly sales goals while delivering great guest

Qualifications

• No spa experience needed; candidates from customer service, retail, or hospitality can succeed.
• Training provided to cover rest of role responsibilities.

Responsibilities

• Welcome guests and make them feel taken care of
• Answer phones, schedule and confirm appointments
• Learn our menu and recommend the right service for each client
• Talk to clients about memberships and hit monthly goals
• Share current promotions and keep the front desk clean and stocked
• Handle filing and other day-to-day tasks

Skills

Customer service

Communication

Sales

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance

Sales Associate — Hand & Stone Massage and Facial Spa

North Brunswick, NJ

As a Sales Associate, you're the first face our clients see and the reason they come back. You greet guests, answer phones, book appointments, explain our services, and help people find the membership that fits their life. It's a front-desk role at heart, but really it's about taking care of people — and turning great service into memberships.

No spa experience needed — if you've worked in customer service, retail, or hospitality, you've got the foundation. We'll train you on the rest.

What you'll do

• Welcome guests and make them feel taken care of
• Answer phones, schedule and confirm appointments
• Learn our menu and recommend the right service for each client
• Talk to clients about memberships and hit monthly goals (every sale boosts your pay)
• Share current promotions and keep the front desk clean and stocked
• Handle filing and other day-to-day tasks

Pay and benefits

• $17/hour to start, with raises as you grow
• $10–$35 commission per membership sold
• An extra $2/hour for each membership sold when you sell 12 memberships in two weeks
• Separate commission on gift card sales
• 401(k) with company match and health insurance
• Rigorous sales training to set you up to win

Apply today

If you love making people's day and want to grow a career in wellness, come join the team at Hand & Stone North Brunswick.