Spa Sales & Guest Experience Pro — Commission & Perks

MassageLuXe; Wake Forest (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Commission on membership sales

Sales bonuses

Employee discounts on spa services

Team incentives

Job summary

MassageLuXe Wake Forest is seeking a Spa Sales & Guest Experience Associate who connects with guests, understands their wellness goals, and confidently recommends services and memberships that add value to routines and drive spa community growth.

As a frontline wellness advisor, you will welcome guests, ask thoughtful questions, present pricing and membership options, follow up with potential members, and help maintain a pristine, welcoming spa environment while achieving sales targets and

Qualifications

• Experience in sales, retail, hospitality, or customer service preferred.
• Strong verbal communication and people skills.
• Ability to multitask in a fast-paced environment.
• Weekend availability.
• Positive attitude and team-first mindset.

Responsibilities

• Welcome guests and create an upbeat, high-energy first impression.
• Ask thoughtful questions to understand guest needs and recommend services, upgrades, and products that best support their wellness goals.
• Convert guests into MassageLuXe members by presenting the value of our membership program.
• Confidently discuss pricing, services, and membership options.
• Follow up with potential members and maintain strong client relationships.
• Promote retail products that support the guest’s wellness plan.
• Manage guest check-in and check-out efficiently.
• Provide five-star service to all members and guests.
• Address questions or concerns quickly and professionally.
• Help create a welcoming and relaxing spa environment.
• Process payments and manage cash register transactions accurately.
• Assist with inventory and product stocking.
• Maintain spa cleanliness and organization.
• Follow all MassageLuXe policies and procedures.

Skills

Sales

Customer service

Communication

Multitasking

Weekend availability

Job description

MassageLuXe Wake Forest is seeking a Spa Sales & Guest Experience Associate who connects with guests, understands their wellness goals, and confidently recommends services and memberships that add value to routines and drive spa community growth.

As a frontline wellness advisor, you will welcome guests, ask thoughtful questions, present pricing and membership options, follow up with potential members, and help maintain a pristine, welcoming spa environment while achieving sales targets and