Spa Concierge & Member Experience Specialist

MassageLuXe - Blue Springs; Blue Springs (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

MassageLuXe - Blue Springs is seeking a Front Desk/Guest Services team member to deliver outstanding customer experiences, assist clients in selecting services, and promote membership programs. The role emphasizes friendly reception, accurate information, and a welcoming atmosphere.

The ideal candidate demonstrates strong customer service and sales skills, is comfortable with a flexible schedule including nights and weekends, and upholds Spa policies, cleanliness, and safety standards to ensure

Qualifications

• Committed to building client loyalty.
• Drug free; pass background check if required.
• Proven customer service skills.
• Willing to work a flexible schedule including nights and weekends.

Responsibilities

• Assess client needs - Listen and ask questions.
• Schedule them for appropriate services - Utilize knowledge and give advice.
• Sign them up as members - Present the best-value program.
• Resolve concerns with a positive result - Do what’s right for the client.
• Provide 5-star service to all members, employees, and outside contacts.
• Promote MassageLuXe in a positive manner.
• Follow all MassageLuXe policies, procedures, and programs.
• Generate new clientele through grassroots marketing.
• Uphold standards of cleanliness, safety, facilities, and equipment."
• Maintain proper cash handling and banking procedures.
• Maintain a positive, welcoming atmosphere in the Spa for clients and staff.

Skills

Customer service

Sales

Administrative skills

Education

High school diploma

Job description

MassageLuXe - Blue Springs is seeking a Front Desk/Guest Services team member to deliver outstanding customer experiences, assist clients in selecting services, and promote membership programs. The role emphasizes friendly reception, accurate information, and a welcoming atmosphere.

The ideal candidate demonstrates strong customer service and sales skills, is comfortable with a flexible schedule including nights and weekends, and upholds Spa policies, cleanliness, and safety standards to ensure