Sales & Guest Experience Specialist

MassageLuXe Wake Forest; Wake Forest (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Commission on memberships

Sales bonuses and incentives

Employee discounts on spa services

Team sales contests

Opportunities for additional earnings

Positive team environment

Job summary

MassageLuXe Wake Forest seeks a Spa Sales & Guest Experience Associate to connect with guests, understand their wellness goals, and guide them to services and memberships that fit their routine.

As a front desk wellness advisor, you will welcome guests, discuss pricing, close memberships, process payments, and help maintain a relaxing spa environment while delivering five-star service.

Qualifications

• Experience in sales, retail, hospitality, or customer service preferred.
• Strong verbal communication and people skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests and create an upbeat, high-energy first impression.
• Ask thoughtful questions to understand guest needs and recommend services, upgrades, and products.
• Convert guests into members by presenting the value of the membership program.
• Confidently discuss pricing, services, and membership options.
• Follow up with potential members and maintain strong client relationships.

Skills

Sales

Customer service

Verbal communication

People skills

Tools

Cash register

Job description

Spa Sales & Guest Experience Associate

Join our dynamic team as a Spa Sales & Guest Experience Associate, where your ability to connect with people, understand their needs, and confidently recommend services and memberships will help guests discover the value of routine self care while driving the growth of our spa community.

This role is perfect for a sales-minded individual who naturally connects with people, confidently recommends services, and loves helping clients say “yes” to taking better care of themselves.

At MassageLuXe Wake Forest, our front desk team is more than reception. They are wellness advisors and membership sales specialists who guide guests toward services that help them feel their best. If you enjoy conversation, building relationships, and closing sales while delivering exceptional service, this is a great opportunity.

RESPONSIBILITIES

Sales & Guest Experience

• Welcome guests and create an upbeat, high-energy first impression.
• Ask thoughtful questions to understand guest needs and recommend services, upgrades, and products that best support their wellness goals.
• Convert guests into MassageLuXe members by presenting the value of our membership program.
• Confidently discuss pricing, services, and membership options.
• Follow up with potential members and maintain strong client relationships.
• Promote retail products that support the guest’s wellness plan.

Client Service

• Manage guest check-in and check-out efficiently.
• Provide five-star service to all members and guests.
• Address questions or concerns quickly and professionally.
• Help create a welcoming and relaxing spa environment.

Operations

• Process payments and manage cash register transactions accurately.
• Assist with inventory and product stocking.
• Maintain spa cleanliness and organization.
• Follow all MassageLuXe policies and procedures.

WHO THRIVES IN THIS ROLE

• Enjoys hitting goals, celebrating wins, and being recognized for strong sales performance.
• Loves talking with people and building relationships quickly.
• Is confident recommending products and services.
• Enjoys helping customers say yes to something that improves their life.
• Has a positive, outgoing, and persuasive personality.
• Is comfortable discussing pricing and closing sales.
• Brings energy and enthusiasm to the team.

REQUIREMENTS

• Experience in sales, retail, hospitality, or customer service preferred.
• Strong verbal communication and people skills.
• Ability to multitask in a fast-paced environment.
• Weekend availability.
• Positive attitude and team-first mindset.

PERKS

• Commission on membership sales
• Sales performance bonuses and incentives
• Employee discounts on spa services and retail products
• Team sales incentives and contests
• Opportunities for additional earnings through retail and service upgrades
• Positive team environment

Join our team and help people make self-care a priority.

MassageLuXe Wake Forest is owned and operated by an independent, local franchisee. If hired, the franchisee will be your employer and responsible for the terms of employment.