Spa Receptionist

MassageLuXe - Blue Springs; Blue Springs (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

MassageLuXe - Blue Springs is seeking a Front Desk/Guest Services team member to deliver outstanding customer experiences, assist clients in selecting services, and promote membership programs. The role emphasizes friendly reception, accurate information, and a welcoming atmosphere.

The ideal candidate demonstrates strong customer service and sales skills, is comfortable with a flexible schedule including nights and weekends, and upholds Spa policies, cleanliness, and safety standards to ensure

Qualifications

• Committed to building client loyalty.
• Drug free; pass background check if required.
• Proven customer service skills.
• Willing to work a flexible schedule including nights and weekends.

Responsibilities

• Assess client needs - Listen and ask questions.
• Schedule them for appropriate services - Utilize knowledge and give advice.
• Sign them up as members - Present the best-value program.
• Resolve concerns with a positive result - Do what’s right for the client.
• Provide 5-star service to all members, employees, and outside contacts.
• Promote MassageLuXe in a positive manner.
• Follow all MassageLuXe policies, procedures, and programs.
• Generate new clientele through grassroots marketing.
• Uphold standards of cleanliness, safety, facilities, and equipment."
• Maintain proper cash handling and banking procedures.
• Maintain a positive, welcoming atmosphere in the Spa for clients and staff.

Skills

Customer service

Sales

Administrative skills

Education

High school diploma

Job description

Description

OUTSTANDING CUSTOMER SERVICE

• Assess client needs - Listen and ask questions.
• Schedule them all appropriate services - Utilize knowledge and give advice.
• Sign them up as members - Provide the client with the program that is the best value for them.
• Resolve all concerns with a positive result - Do what’s right for the client.
• Provide 5-star service to all members, employees, and outside contacts.

Responsible for promoting MassageLuXe in a positive manner.

Execute all MassageLuXe policies, procedures, and programs consistently, and in the spirit in which they were designed.

Generate new clientele through promoting grassroots marketing.

Uphold all MassageLuXe standards of cleanliness, safety, facilities repair, and equipment functionality.

Implement all Spa cash management and banking procedures accurately and consistently.

Maintain a positive, safe, upbeat, welcoming atmosphere in your Spa, for both clients and fellow employees

Requirements

Committed to building client loyalty, high school degree or equivalent, drug free, proven customer service skills, strong sales and administrative skills, and is willing to work a flexible schedule including nights and weekends.