Spa Receptionist / Front Desk Associate

Massage Luxe International, LLC; Las Vegas (NV); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Training provided

Sales bonus opportunities

Competitive hourly pay

Replies within 24 hours

Job summary

MassageLuXe is seeking a friendly, professional Spa Receptionist to join our team. This role is the first and last impression for guests, handling scheduling, memberships, services, enhancements, and retail products.

The ideal candidate enjoys working with people, can multitask in a fast-paced spa, and helps create a luxury guest experience from check-in to check-out. Compensation: $15.00 per hour. Must be available evenings, weekends, or holidays.

Qualifications

• Strong communication and phone skills.
• Friendly, professional, and positive attitude.
• Comfortable recommending memberships, services, enhancements, and products.
• Ability to multitask and stay organized in a busy environment.
• Dependable, punctual, and team-oriented.
• Basic computer and scheduling software skills.
• Ability to handle guest concerns calmly and professionally.
• Must be willing to work evenings, weekends, and/or holidays as business needs require.

Responsibilities

• Greet guests and members with a warm, professional attitude.
• Answer phone calls, emails, and voicemail inquiries promptly.
• Schedule, confirm, cancel, and reschedule appointments.
• Check clients in and out using spa software.
• Educate guests on services, memberships, enhancements, and retail products.
• Support membership sales, upgrades, and guest retention.
• Maintain a clean, organized front desk and lobby area.
• Communicate professionally with massage therapists, managers, and guests.
• Assist with daily opening and closing front desk duties.
• Handle guest questions, concerns, and appointment changes with professionalism.
• Follow company policies regarding client privacy, payments, scheduling, and service procedures.

Skills

Strong communication

Phone skills

Friendly, professional attitude

Multitasking

Dependable and punctual

Team player

Scheduling software

Tools

Spa software

Job description

Replies within 24 hours

• Positive and professional spa environment
• Training provided
• Sales Bonus Opportunities
• Competitive Hourly Pay

Job Summary

MassageLuXe is looking for a friendly, professional, and sales-focused Spa Receptionist / Front Desk Associate to join our team. This position is the first and last impression for our guests and members, so we are looking for someone who is welcoming, organized, dependable, and comfortable helping clients with scheduling, memberships, services, enhancements, and retail products.

The ideal candidate enjoys working with people, can multitask in a fast-paced spa environment, and takes pride in creating an excellent guest experience from check-in to check-out.

Responsibilities

As a Spa Receptionist, you will be responsible for greeting guests, answering phones, scheduling appointments, checking clients in and out, and helping ensure the spa runs smoothly throughout the day. This role also includes educating guests on memberships, service options, enhancements, and retail products in a professional and helpful manner.

Daily responsibilities include:

• Greet guests and members with a warm, professional attitude
• Answer phone calls, emails, and voicemail inquiries promptly
• Schedule, confirm, cancel, and reschedule appointments
• Check clients in and out using spa software
• Educate guests on services, memberships, enhancements, and retail products
• Support membership sales, upgrades, and guest retention
• Maintain a clean, organized, and welcoming front desk and lobby area
• Communicate professionally with massage therapists, estheticians, managers, and guests
• Assist with daily opening and closing front desk duties
• Handle guest questions, concerns, and appointment changes with professionalism
• Follow company policies regarding client privacy, payments, scheduling, and service procedures

Qualifications

• Strong communication and phone skills
• Friendly, professional, and positive attitude
• Comfortable recommending memberships, services, enhancements, and products
• Ability to multitask and stay organized in a busy environment
• Dependable, punctual, and team-oriented
• Basic computer and scheduling software skills
• Ability to handle guest concerns calmly and professionally
• Must be willing to work evenings, weekends, and/or holidays as business needs require

What We’re Looking For

We are looking for someone who is not just checking guests in and out, but someone who can help create a luxury spa experience. A successful Spa Receptionist is confident, welcoming, detail-oriented, and comfortable helping guests understand the value of regular massage, skincare, memberships, enhancements, and retail products.

Compensation: $15.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Personal Care Industry.