Lux Spa Front Desk & Guest Experience Specialist

Massage Luxe International, LLC; Las Vegas (NV); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Training provided

Sales bonus opportunities

Competitive hourly pay

Replies within 24 hours

Job summary

MassageLuXe is seeking a friendly, professional Spa Receptionist to join our team. This role is the first and last impression for guests, handling scheduling, memberships, services, enhancements, and retail products.

The ideal candidate enjoys working with people, can multitask in a fast-paced spa, and helps create a luxury guest experience from check-in to check-out. Compensation: $15.00 per hour. Must be available evenings, weekends, or holidays.

Qualifications

• Strong communication and phone skills.
• Friendly, professional, and positive attitude.
• Comfortable recommending memberships, services, enhancements, and products.
• Ability to multitask and stay organized in a busy environment.
• Dependable, punctual, and team-oriented.
• Basic computer and scheduling software skills.
• Ability to handle guest concerns calmly and professionally.
• Must be willing to work evenings, weekends, and/or holidays as business needs require.

Responsibilities

• Greet guests and members with a warm, professional attitude.
• Answer phone calls, emails, and voicemail inquiries promptly.
• Schedule, confirm, cancel, and reschedule appointments.
• Check clients in and out using spa software.
• Educate guests on services, memberships, enhancements, and retail products.
• Support membership sales, upgrades, and guest retention.
• Maintain a clean, organized front desk and lobby area.
• Communicate professionally with massage therapists, managers, and guests.
• Assist with daily opening and closing front desk duties.
• Handle guest questions, concerns, and appointment changes with professionalism.
• Follow company policies regarding client privacy, payments, scheduling, and service procedures.

Skills

Strong communication

Phone skills

Friendly, professional attitude

Multitasking

Dependable and punctual

Team player

Scheduling software

Tools

Spa software

Job description

MassageLuXe is seeking a friendly, professional Spa Receptionist to join our team. This role is the first and last impression for guests, handling scheduling, memberships, services, enhancements, and retail products.

The ideal candidate enjoys working with people, can multitask in a fast-paced spa, and helps create a luxury guest experience from check-in to check-out. Compensation: $15.00 per hour. Must be available evenings, weekends, or holidays.