Spa Sales Director

Hand & Stone Massage and Facial Spa; Town of Florida (NY); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Free massage or facial service each ？

Flexible schedule

401K

PTO

Bonus based on performance

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spa is seeking a results-driven Spa Director to lead sales performance and team development across our Doral and West Kendall locations.

You will drive membership sales, revenue growth, lead conversion, rebooking, and client retention while coaching front desk teams and engaging with clients to support sales. Travel between two Florida locations as needed.

Qualifications

• 3+ years of management or leadership experience in a sales-driven environment.
• Proven success in sales, membership sales, customer retention, or revenue growth.
• Experience coaching and motivating a sales team.
• Strong communication, relationship-building, and closing skills.
• Comfortable with lead follow-up, outbound calls, and asking for the sale.
• Results-oriented with knowledge of sales KPIs.
• Experience in spa, aesthetics, wellness, salon, hospitality, or membership-based business preferred.
• Reliable transportation and ability to travel between two locations.
• Availability to work some evenings and weekends.

Responsibilities

• Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across two locations.
• Coordinate with managers to set sales goals and hold teams accountable for targets.
• Coach front desk teams on sales techniques, objections, and client engagement.
• Engage with clients and prospective members to support sales and conversion.
• Follow up with leads and develop strategies to convert new guests to members.
• Drive membership reactivation, upgrades, service enhancements, retail sales, and referrals.
• Review sales metrics and create action plans to improve results.
• Cultivate a positive, energetic, and accountable sales culture.
• Support recruiting, onboarding, training, and employee development.
• Ensure exceptional client experience and resolve concerns when needed.
• Support local marketing, community outreach, and business development.

Skills

Leadership

Sales

Coaching

Communication

Closing skills

KPIs

Venue experience

Two-location travel

Evenings/weekends

Job description

Benefits:

• Free uniforms
• Paid time off
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement

Spa Sales Director

Hand & Stone Massage and Facial Spa is seeking a results-driven Spa Director to lead sales performance and team development across our Doral and West Kendall locations.

What You'll Do

• Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across both locations.
• Coordinate with managers to set sales goals and hold teams accountable for achieving performance targets.
• Coach front desk teams on sales, closing techniques, objection handling, and client engagement.
• Personally engage with clients and prospective members to support sales and conversion.
• Follow up with leads and develop strategies to convert new guests into loyal members.
• Drive membership reactivation, upgrades, service enhancements, retail sales, and referrals.
• Review sales and performance metrics and create action plans to improve results.
• Build a positive, energetic, and accountable sales culture.
• Support recruiting, onboarding, training, and employee development.
• Ensure an exceptional client experience and help resolve client concerns when needed.
• Support local marketing, community outreach, and business development initiatives.
• Travel between the Doral and West Kendall locations as business needs require.

What We're Looking For

• 3+ years of management or leadership experience in a sales-driven environment.
• Proven success in sales, membership sales, customer retention, or revenue growth.
• Experience coaching and motivating a sales team.
• Strong communication, relationship-building, and closing skills.
• Comfortable with lead follow-up, outbound calls, and asking for the sale.
• Results-oriented with a strong understanding of sales KPIs.
• Experience in spa, aesthetics, wellness, salon, fitness, hospitality, or another membership-based business is preferred.
• Reliable transportation and flexibility to work between two locations.
• Availability to work some evenings and weekends based on business needs.

What Success Looks Like

You will be successful in this role if you can grow membership, increase revenue, improve conversion and retention, and develop teams that consistently achieve their sales goals.

We are looking for a leader who is hands-on, competitive, coachable, and passionate about sales and client relationships.

Compensation & Benefits

Salary: $52,000 - $55,000 per year + performance-based bonus/commission

Benefits and compensation are subject to company plan terms and eligibility.

Location

This position will work between our Hand & Stone Massage and Facial Spa locations in Doral and West Kendall, Florida.

Benefits:

• Flexible schedule
• 401K
• Free massage or facial service each month
• PTO

RSD392

Compensation: $52,000.00 - $55,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.