Massage and Facial Spa Sales Manager

Hand & Stone Massage and Facial Spa; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Hand & Stone Massage and Facial Spa in Downtown Miami is seeking a dynamic Sales Manager to lead a team of sales associates and oversee day-to-day sales, booking and membership operations of a busy spa.

The role focuses on mentoring front desk staff, achieving sales goals, delivering exceptional customer service, and ensuring smooth operations while maintaining high performance standards.

Qualifications

• 5 years in sales experience.
• Experience using Zenoti software.
• Salary includes competitive commissions and bonuses.

Responsibilities

• Meet team membership and gift card sales goals.
• Recruitment of Sales Associates.
• Communicate promotions and service options with clients.
• Schedule and confirm appointments and balance the daily book.
• Oversee training and development of staff.
• Maintain store cleanliness and customer service standards.
• Oversee day-to-day operations and scheduling needs.

Skills

Sales experience

Leadership

Tools

Zenoti software

Job description

Hand & Stone Massage and Facial Spa in Downtown Miami is looking for a dynamic, personable sales manager who can lead a team of sales associates and oversee day-to-day sales , booking and membership operations of a busy spa. This person will be a mentor and inspiration to our front desk staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.

Job Description

Our Sales Manager serves to support the Spa Director and Owners in executing the day-to-day sales and membership operations along with specific assigned responsibilities. The Sales Manager is a main customer service representative through both face-to-face and phone interaction with our clients.

Responsibilities and Duties

• Meet team membership/gift card sales goals
• Recruitment of Sales Associates
• Communicate sales promotions and service options with clients
• Social media responsibilities
• Schedule/Confirm appointments and balance the daily appointment book
• Greet and check-in/out clients before/after their appointment
• Learn about our products and services for effective, clear communication
• Execute the daily operational tasks, day-to-day goals and priorities assigned.
• Uphold store cleanliness standards in the entire spa
• Communicate the continually changing schedule and operational needs with coworkers
• Computer data entry
• Oversee training of staff
• Create and aid in implementation of sales goals for staff
• Oversee implementation of corporate protocols

Qualifications And Skills

PREFERABLE QUALIFICATIONS

• 5 years in sales
• Experience using Zenoti software
• We offer a salary with competitive commissions and bonuses.

Position Requirements

• Goal-oriented, with the ambition to obtain top-management level
• Sales experience with proven results; membership sales is a must
• Capability to work flexible hours, specifically nights, weekends (Sundays and or Saturday’s), and holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution

Job Type: Full-time

Pay: $50,000.00 plus per year inclusive of salary , bonuses and comissions

Experience

• Management: 2 years (Required)
• Sales: 3 years (Required)

Work Location: In person

Compensation: $20.00 - $25.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.