Front Desk Receptionist

Hand & Stone Massage and Facial Spa; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Commission on membership sales

Monthly bonuses and sales contests

Complimentary monthly massage orfacial

Free uniforms

Opportunity for advancement

Training & development

Competitive salary

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa in Hollywood, FL is seeking a front desk team member for a sales-driven role. Greet guests, answer phones, explain memberships, and secure memberships daily.

You will earn hourly base plus commission, receive monthly bonuses, and enjoy a complimentary massage or facial each month. Evening and weekend shifts, full- or part-time opportunities, and training provided.

Qualifications

• Customer service experience at front desk or retail settings.
• Comfortable asking for the sale and handling objections.
• Clear communication on the phone and in person.

Responsibilities

• Welcome guests, answer phones, and book massage/facial appointments.
• Explain membership benefits and actively pursue memberships.
• Call/text guests to fill schedules and recover cancellations quickly.
• Prebook guests for next visits and suggest upgrades/retail items.
• Check guests in/out on POS system and keep front desk organized.
• Support therapists/estheticians during busy shifts.

Skills

Customer service

Front desk

Retail

Hospitality

Medical office experience

Bilingual EN/ES

Phone etiquette

Tools

POS systems

Scheduling software

Booking system

Job description

Benefits:

• Commission on membership sales


• Monthly bonuses and sales contests


• Complimentary monthly massage or facial


• Free uniforms


• Opportunity for advancement


• Training & development


• Competitive salary


• Employee discounts


• Flexible schedule

Hand & Stone Massage and Facial Spa — Hollywood, FL

$17–$20 per hour total earnings | Full-Time and Part-Time | Evenings and weekends required

Read this part first: this is a sales role at a front desk. You'll greet guests and answer phones, but you'll also explain memberships and ask for the sale — every day, with a goal attached. If that sounds like your kind of work, keep reading.

Easy commute from Hollywood, Fort Lauderdale, Hallandale Beach, Dania Beach, Pembroke Pines, and Miramar.

What You Can Earn

• $15–$16 per hour base, guaranteed — you're paid hourly no matter what you sell


• $30 commission on every membership you sell


• Monthly performance bonuses, team contests, and incentives


• A complimentary massage or facial every single month


• Employee discounts on spa services and retail


• Paid training and ongoing coaching

Front desk people who work the phones and ask for the sale clear $17–$20 an hour once commission lands. There's no cap on it. The ceiling is yours to set.

THE SCHEDULE — READ THIS BEFORE YOU APPLY

• Evenings and weekends are required. That's when guests book, and that's where your commission is.


• Some holidays as needed


• Full-time and part-time both available


• Reliable transportation and on-time attendance, every shift

If evenings and weekends don't work for your life, this isn't the right fit — and we'd both rather know now.

What You'll Do

• Welcome guests, answer phones, and book massage and facial appointments


• Explain membership benefits and confidently ask for the sale — you'll carry a monthly goal


• Call and text guests to fill the schedule and recover cancellations fast
  
• Prebook every guest for their next visit and recommend upgrades and retail
  
• Check guests in and out accurately on our booking and point-of-sale system
  
• Keep the front desk clean and organized, and support the therapists and estheticians through busy shifts
  

What We're Looking For

• Customer service, front desk, retail, hospitality, fitness, or medical office experience


• Comfortable asking for the sale — and comfortable hearing no


• Friendly, confident, and clear on the phone


• Reliable and punctual, week in and week out


• Comfortable with computers, scheduling software, and POS systems


• Spa, gym, hotel, or medical front desk experience is a plus


• Bilingual English/Spanish is a plus

WHERE THIS GOES

Top performers move up to Lead Spa Associate, Assistant Spa Manager, and Spa Manager. We're a growing multi-location Hand & Stone group and we promote from within.

SA543

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.