Spa Reservations & Guest Experience Specialist

Marriott Vacations; Kaanapali (HI); On-site; USD 39,000 - 44,000; Full time

Job summary

Marriott Vacations Worldwide in Hawaii seeks a spa reservations coordinator to manage the booking process for spa treatments, maximize revenue through strategic selling, and assist guests and owners with arrival/departure, billing and paperwork. You will help deliver a high-quality guest experience, maintain cleanliness throughout the Spa/Health Club, and support a welcoming, sensory environment.

The role requires strong communication, computer skills, and the ability to persuade via telephone

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Strong verbal and written communication skills.
• Basic computational ability and computer skills.

Responsibilities

• Coordinate spa reservations and bookings.
• Utilize sales techniques to increase spa revenues.
• Assist guests and owners with arrival/departure processes including billing.
• Maintain cleanliness and high guest service standards in Spa/Health Club.
• Operate cash drawer and daily banking tasks.

Skills

Telephone sales

Guest service

Communication skills

Basic computer skills

Tools

POS system

Cash handling

Computer skills

Job description

Marriott Vacations Worldwide in Hawaii seeks a spa reservations coordinator to manage the booking process for spa treatments, maximize revenue through strategic selling, and assist guests and owners with arrival/departure, billing and paperwork. You will help deliver a high-quality guest experience, maintain cleanliness throughout the Spa/Health Club, and support a welcoming, sensory environment.

The role requires strong communication, computer skills, and the ability to persuade via telephone